Furnace Creek Inn and ranch

There aren't many options in Death Valley, but that isn't an excuse for dirty rooms at a premium cost.

The place is a real little oasis within the Death Valley. The whole time was welcoming, friendly and supportive.

The beds were very uncomfortable. The room was not cleaned properly there were other problems when reported to staff they did not care. The buffet was terrible for dinner and not edible. The breakfast buffet was not much better. The food options are slim and over priced. The coffee shop ran out of coffee in the morning. The bathroom in our room had a broken toilet a chipped door that stuck on the floor and wouldn’t open or close properly all in all a very bad stay and felt very taken advantage of.

This is the review of the campground experience at the Ranch. There is an option for RV and car camping. I would not recommend tent camping because of the winds. One night the winds gusted 20-30 MPH and I was grateful for the van we were sleeping in. The campground is at the edge of the Ranch property, and borders the parking lot to the NP Furnace Creek Visitor Center. It's also close enough to the gas station to make it convenient to get ice. Try and get the campsites 1200 to 1215 along the shady side. The spots are long enough for RV's, but have no hook ups. The website says there are no picnic tables. but there are. There is a 3 stall and 2 sink co-ed bathroom along the shady side. It is clean, but there is nothing there to help out a traveler who needs to brush their teeth before crawling into your van or tent to sleep. The bathroom has no hot water, no hooks on the wall, no shelf space, no electrical outlets nor paper towels. There is a sink and table outside the bathroom for washing dishes, with a high pressure flexible spigot, but no hot water. For a proper shower, you will need to hoof it to the pool. The pool area is great, but there is no convenient way to access from the campground. It's about a 1/4 mile walk, or you can park a little closer near the hotel rooms adjacent. The pool does supply towels, so you don't have to bring your own, and there are hotel style soap, shampoo and conditioner dispensers. If it sounds like I am complaining, I am not. I was grateful for an affordable way to stay at the resort and enjoy all the amenities.

DO NOT BOOK HERE. I recommend camping or staying outside of the park over dealing with the TERRIBLE customer service here. Very terrible customer service. Their booking website had explicitly stated that the king room would "fit 3 comfortably with a rollout bed". Our group of three decided to book a king room because of that statement, insinuating that a rollaway was an option. We never would've assumed that one existed had that statement not been there, and probably would've booked 2 queens or a different hotel, but because it said that we went ahead with the king room. When we arrived, we asked for a rollaway, and the check-in lady said "oh we don't do that", so we decided to go to the room and assess the situation to see if there was a couch/futon that we would be able to make work. We got to the room and there was nothing of the sort, so we called the customer service number listed on the info sheet to ask for support. We kindly explained our situation that we booked the king room with the rollaway because of what the website said, and the lady on the phone scoffed at us and said "oh we don't have those anymore". She was insistent that they didn't have roll aways and was angry with us for suggesting they did. We explained again that we only booked this place because of what the website said she said "it shouldn't say that we don't do that anymore". We tried to explain that it isn't our fault and they should either update the website or figure out a way to accommodate us. The lady angrily hung up the phone and called us back at our room, saying a roll away bed would be arriving shortly. Also, the hotel room had a musty smell, was generally unclean, and we could hear the neighbors talking through the walls until 1am. They also gave us a key card that did not work. Not only was customer service rude, begrudging, and condescending but they flat out lied about having the accommodations their website (and emergency sign on the back of the hotel room door) said they had. I understand that it can be a hassle and things change, but update your website if you don't have those accommodations anymore rather than blaming the customer for expecting something that was advertised.