Hotel Barriere Le Normandy Deauville

Having stayed previously and found it quite satisfactory for an overnight stay we visited again recently. The reception staff, voituriers and bagagistes were welcoming and efficient. The De luxe room was fine for one night. The Belle Epoque restaurant however was appalling. We arrived at 19.26 for a 19.30 booking but were told to wait in the hallway of the hotel until the doors of the restaurant were opened, even though we could see that all the tables were ready and the staff were standing around! We were allowed in after the time was up and led to a table by a young waiter who did not seem to know quite what he was doing. We ordered an aperitive while we surveyed the menu. The order was taken and after asking three times more for the aperitive it arrived at the same time as the first course and the wine. The first course was unexceptional but the (I think!) Ballotine de poulet was totally inedible. It tasted as though it had been there from lunch serving under the heat. Having complained to the young waiter the plate was removed with a few unintelligible grunts. I was then asked if we would like a desert to which the reply was "Definitely not". Another waiter appeared and asked if we had enjoyed our meal and was surprised by the answer. On leaving the restaurant we were again asked by another member of staff if we had enjoyed the meal!!! Clearly there was no communication between the staff whatsoever. A dissatisfied customer was allowed to leave without the hint of an apology. To add insult to injury I was again asked the same question at check-out and also found that I hade been charged for the plate. I made it very clear that this charge must be removed. Reluctantly this was agreed to by yet another member of staff who had been summoned from elsewhere. In summary a complete and utter shambles. Someone needs to get a grip.

We spent five nights at this lovely hotel and our "prestige" room was perfect. We had a small sitting room, large beautifully decorated bedroom and a spacious, modern bathroom with two sinks, lots of counter space, a soaking tub, a separate shower and a toilet room. The breakfast buffet had anything you could possibly want. It was an easy walk to the boardwalk and beach, as well as to the restaurants and shops in town. Hotel parking was expensive (I think 20 Euros a day). On street parking was also expensive during the day but free after 9 PM. The staff was helpful and pleasant although coffee service in the morning was a little slow. We were so happy we chose the Barriere and would love to go again.

The hotel is old traditional but very elegant and nice.There is an air of sophistication and luxury.The hotel casino is next door . Special thanks to Ms Emilie and Ms Nicole for taking care of us (Chambre 119) and upgrading our room.Both the ladies were very humble and kind and very efficient .The service is A+ and I would definitely visit agin with my wife and daughter.Absolutely fantastic experience.

The booking was unclear as it ahowed a price that I thought was related to the info I input. They have charged thousands of pounds for a 2 night trip. Absolutely disgusted that this so called 5 star hotel which my family holidayed in many years ago and enjoyed, has not responded to my emails or calls to reverse the transaction. They have taken the money and now under dispute.

This is a solid hotel that at times, makes you feel as if you are living in a bygone era. Stayed for 5 nights. We booked two rooms, a family suite and a double. Rooms were clean and spacious. Staff were very helpful & polite. Breakfast was good. The drinks were great. There was nothing actively wrong with this hotel, its age shows in some places. They didn’t consistently put the sofa bed away during the day and turn down was inconsistent. Pool was not the cleanest. The hotel is a bit of a scene. Glad we stayed once, not sure if I’d do it again during the summer season. My in-laws loved it.