The Brown Palace Hotel and Spa, Autograph Collection

Upon entering this incredibly beautiful and historic hotel, you are immediately transported to an easier calmer and more splendid life. They have managed to captivate the aura that once was here and it is still alive and kicking. Between the 132 year old Westinghouse escalators and the Tiffany stained-glass ceiling you find modern amenities and delicious and enchanting food and, aarrays of marble and fine silver as luxury abounds. This is absolutely a place to stay. We were first introduced to The Brown Palace when we were in Denver on business and decided to try out Ship Tavern for the incredible clam chowder. We had a delicious meal there that first night and have remembered it for 10 years. This trip to Denver we knew we had to try out The Brown Palace, where we will stay for a week. We went back to Ship Tavern last evening for dinner and once again ordered the clam chowder as well as the lobster croquettes and the fish and chips. The clam chowder is unbeatable, and all the food was delicious, but the service from our waiter, Anthony, was truly the caveat for the perfect evening. He was not only welcoming and proficient and quick in his service, he was very thorough and he always had a smile or a fun little comment to make the evening more enjoyable. They had a piano playing, and it was an amazing and perfect evening. We will be back,

I'm only one day into my 4-day stay, but feel the need to share this experience asap! Check-in was smooth, room is nice, all was well until I wanted to order room service. On check-in, I was given an info sheet that included a QR code for the in-room dining menu. But when I scanned it, it took me to a "404 Not Found" error page. I called the room service number on the hotel phone to ask where I could find the menu. Estela answered the phone, was super apologetic, then she literally RAN a paper menu up to me in my room. Like, IMMEDIATELY! She gave me a few minutes to contemplate my order then came back moments later to write down what I wanted. Then Estela personally delivered my breakfast to my room, probably only 10 minutes after that. Thank goodness for Estela the Track Star (I watched her sprinting down the halls!), but it's absolutely INSANE for a large, expensive, established hotel like The Brown Palace to leave guests totally confused about how to get room service, and then for the responsibility of getting food to my room to fall on one very kind, ambitious employee. THANKS ESTELA!

We love the Brown. Well, we used to love the Brown. Originally from the Denver area we still go back annually, and always stay at the Brown Palace. It was such a pleasant throwback to a grand and elegant past. High tea, concert grand in the lobby, quirky but well maintained guest rooms, attentive staff, a cigar bar, the Ship's Tavern. In the past few years we have experienced and observed a slow decline and decay in the Brown. When arriving you used to be greeted instantly by a valet who tended to your car, and a bellman who tended to your bags. Now you wait until a valet either is available or has time to get to you. And your valet then becomes your bellman. Eventually. Hence "if available". Once checked in this last time we got to ride the pretty rough service elevator hidden behind normally closed Staff only doors, because one of the two elevators was out of service and had been for months. Having read about ongoing issues with the Brown, and based upon our last couple of stays, we were leery of staying in a standard or mid level room. The last couple of years our rooms had shown much wear, nicked woodwork, stains on carpets, loose fixtures in bathroom, stuck closet doors, etc., etc. We booked a Suite on one of the upper 2 floors, which we understood had been renovated, and they had been. Very nice, but,,,,little things. No top for the ice bucket. Before, when arriving in the room the bellman would get you ice. No more. Problem, we were on 8. The closest working ice maker was on 2. And don't forget that service elevator..... Maybe these sound like first world problems but when paying for quality and service one expects same. Sadly you no longer get that at the Brown. This will be our last stay until whomever owns it brings it back to its former glory. And it truly pains us to say that.

Our stay at the Brown Palace was magical. From our check in to witnessing the Champagne tower festival signaling the beginning of the holiday season. We stayed in the Beatles Suite which was a tribute to the group staying at the Brown Palace in 1964. A big shout out to the front desk staff, especially Rain who got us two wine glasses and an opener so we could celebrate our trip.

Absolutely phenomenal stay at The Brown. Service here is outstanding, attention to detail is quite impressive as is recognition and treatment of Bonvoy elites. Special thank you to Samuella and Matthew for their kindness, professionalism, and hospitality!