The Brown Palace Hotel and Spa, Autograph Collection

Superb! I want to give kudos to Matthew at the front desk/lobby reception! He made my birthday weekend incredible :) I received VIP service above and beyond what my expectations were at this very high end luxury hotel. Loved the Art Deco decor and the room we stayed in was perfect! The Sunday Jazz Brunch was just Amazing! Loved, loved, loved the band! Thank you Jeni for giving us exceptional service! I will definitely come back.

The service of the hotel has been TERRIBLE! I got double charged and I have been trying to solve the issue for over month and half, with multiple phone calls. They said the manager is going to call me back and nobody has call me back yet. It is super frustrating, so rude.

Beautiful hotel and great location. I attended a banquet and Estella is a fabulous server and a keeper for sure! Such a hard worker and it is definitely a breath of fresh air to have an employee that is genuine. Will be back next year to visit the spa.

It's a beautiful old hotel that suffers from underinvestment in infrastructure. We were there during very cold weather and the building was drafty and cold. Our hotel room was freezing, as was Ellyngton's, where we had breakfast. We also had trouble getting hot water for showers, but it would eventually come. The service was top notch. Any complaint we had was quickly addressed. I got the sense that the employees are very used to issues regarding the infrastructure, as they always knew what to do. I felt a little bad for them that they were always having to make up for the deficiencies of the building. I get that it's an old building, but I have stayed in hotels much older than this in similarly cold weather and not experienced these. Whoever owns the hotel could be spending more on it and seems to have chosen not to. The beauty of the hotel has been preserved, it's functionality is what has been allowed to suffer.

My husband and i had a delightful stay this weekend at the Brown Palace. We loved many things about this hotel--and have one piece of feedback for the staff. The historic architecture and interior details were a huge highlight. It was an utter pleasure to be able to bask in the gorgeous historic light fixtures, furniture, floor tiles and art work. The central interior space is simply stunning Our room on the 7th floor had beautiful views of downtown Denver. Although a lot of the original historic furnishings have been replaced, we still felt it was attractive. Everything worked well and the room was very clean. My critique of the hotel is of Elyingtons, one of the long-time hotel restaurants. Although the food and service was fine when we ate there, we felt that even a group of local interior architecture students from a nearby college could greatly improve the look and feel of the space, with just some paint and even a long weekend of work. The entire Elyington's restaurant right now looks like its covered in primer. We felt this detracted unnecessarly from the rest of the beautiful Brown Palace Hotel interiors. We hope the Marriott staff prioritizes giving Elyington's some TLC soon!