Grand Hyatt Denver

Communication and customer service was top notch and went beyond expectations. Room was spacious with a great view from the 23rd floor. Comfy bed (always expected at Hyatt's). Front desk offered great recommendations, including a steakhouse we had an awesome experience at. The market has a lot of options and the baked goods were amazing looking. The crescent, to die for. Location was walking distance to some convenient things like a Target, if you need something.

The team members were welcoming and provided quick service. The hotel was beautiful inside and out. The bed was very comfortable, the room was neat and clean, the self parking was easy to use and everything about our stay here was great! We visited the market for a late night snack and they have a decent variety of items. We got cereal, pastries, a quesadilla, and apples. They had sandwiches and salads and a lot of other options. I’ve never been to Denver before but this stay was so good we plan to return. I had zero problems at this hotel. This was one of our favorite trips and probably our favorite location to visit in the US.

Very clean, comfortable and up to date. Friendly, helpful and responsive staff. Good location. Great view from our room. We were very happy staying here. The service was excellent and the hotel was well maintained. Highly recommend this hotel to anyone visiting Denver.

We spent a couple of nights here on a weekend before our road trip around Colorado/Wyoming. The hotel is 20-25 minutes walking distance to Union Station and Coors Field (we were also here for a Green Day concert) once you've dodged all the junkies that seem to be everywhere. There's not a huge amount of eating options in the vicinity and the hotel offerings are pretty poor. Staff at check-in were friendly and helpful with answering questions and the room itself was pretty generic with a good sized safe, two double beds and appalling coffee. The bathroom was on the small size but everything worked ok. The swimming pool felt a bit tired but it was ok in short bursts. The price of alcoholic drinks and the valet parking was extortionate but that seems to be par for the course with city hotels these days. There's plenty of hotel choice in Denver some of which will be better than this and some of which won't be. We booked using points but if I had to pay cash for the prices they were charging I would think long and hard about it.

Hotel is clean and the room was nice, but mediocre food and beverage offerings. Staff was helpful and pleasant but the lack of a real restaurant hurts this venue. Hotel needs a fresh look, as it is too dark on the inside lobby and check in area, and the room floor need a more modern look. Did not meet our expectation as a 4-star hotel.