The Ritz-Carlton, Denver

My recent stay at The Ritz-Carlton fell short of expectations, especially considering the brand's reputation. While I understand renovations are underway, the condition of my room was unacceptable. The carpets were damaged, the furniture showed significant wear and tear, and the TV was not functioning. These issues detracted from the luxury experience I anticipated from a Ritz-Carlton property. I was particularly disappointed by the lack of response from management. I requested to speak with them regarding these concerns, but no one contacted me. This lack of attention further diminished my perception of the hotel's commitment to guest satisfaction. Despite using reward points for my stay, I believe my loyalty as a guest should be valued. I hope the ongoing renovations will address these issues and restore the hotel to the high standards associated with the Ritz-Carlton name.

Classic Ritz hospitality with nice, well appointed rooms. Location was prefect for downtown business meetings and restaurants. Nice size room with coffee/tea and a large bathroom. Did not get to use the gym or dine at the restaurant, Elways, Would stay here again.

I had a decent experience at the Ritz Denver, but was overall disappointed with the property. I always stop in Denver when I go skiing, so this was my 3rd visit in the past month. I think I might try the four seasons next time. 1. The Club Lounge is closed. Was offered a F&B credit, but it was not correctly applied at checkout. They should post this before booking. 2. The spa did not have any availability 2 weeks out, and I had booked the spa credit package. 3. The front desk agent, Ashley, was warm at checkin but struggled with the basics. She must be new, because she made my keys to the wrong room at check in and didn’t get my billing correct. 4. I booked the Ritz Carleton suite, and was underwhelmed by the welcome gift. A bag of chips and bottle of club soda with a preprinted card is kinda lame. Probably better off not doing anything, lol. Decent place to stay, but don’t get your hopes up as they are still working on nailing some of the fundamentals.

UPDATE: I appreciate the follow-up from the concierge to discuss my concerns prior to checkout. It’s good to know that a renovation is planned, and I truly value their attention to guest feedback. In light of their resolution and the excellent staff and location, I plan to return after the renovation is complete. The staff, particularly Jaden at the front desk and the front drive valets, deliver outstanding service—they deserve five stars. However, there have been a few times doormen and valet are absent for a short period when we go to leave or return. Overall the experience here falls short of the high standards typically associated with the Ritz-Carlton brand due to the rooms. On first glance the room was acceptable, no wow factor, but nothing glaring. Once settled, it was easy to see that the furniture is well-worn and slightly outdated, with stained carpets and room trim that shows signs of possible water damage. Small inconveniences, such as needing to request a second robe, having only two towels provided, and after most of the day away (no privacy sign on door) needing to remind the front desk to service the room, were manageable but unexpected. Additionally, the shower water took an unusually long time to warm up. For Marriott Titanium members, it’s worth noting that upgrades, even when using awards, are unlikely, and there is no acknowledgment of loyalty status. This stay was booked using points and that may be a factor in the subpar room. If your heart is set on a stay here, consider booking at regular rates and not redeeming points. Overall, if you’re seeking a more satisfying experience, consider other Marriott properties in the city center—or explore options outside this brand family.

I decided to go to the Ritz Carlton on Saturday because my husband and I were celebrating our anniversary. Walking in the valet was very friendly and helpful. There was one lady who was giving glasses of champagne or guess who arrived. She greeted everyone around me except for me. After I checked in, I walked over to her so I can get a glass as well however she took the cart she was pushing and pushed it back behind the concierge desk. As I sat in the chair right by the front, I noticed that she would periodically bring the cart out to greet others coming in the door. she never asked me. Do I want any. The lady who checked us in was very nice however the room we were in never went higher than 69°. I was told that there fully booked and there was no other rooms that we could go to. I went to the spa. Because I bought the spa package and noticed after checkout that my spa credit was never given to me. We ate at The Elways restaurant and ordered, my sausage that should have came with my meal wasn’t brought to the table until we were finished eating. My husband only received his French toast. His omelette never came. We were never served the drinks we asked for. Not the best experience. Which is a shame because my husband and I do staycations quite often. For such a big name, I felt like because of the color of my skin. I was treated very differently.