Surety Hotel

The quality of the wood finishes, the marble, the wall of windows, the wet bar, and the updated bathroom and amenities are hard to beat. The room tech with the TV and music was seamless. Good vibe in the lobby. Centrally located, nice view from the room.

I was fortunate to be able to stay at the Surety Hotel for two separate business stays from February-March 2025. The staff of the hotel are remarkable - they got to know me and my colleagues by name and treated us like family from the first night we arrived until the morning we left! The front desk manager, Brooklyn, was always incredibly helpful and she even held onto some items of mine behind the desk when I had to check out of the hotel for a few days (returning a few days later). She was always ready with recommendations for places to visit, and wanted to help in every way possible. I also got to know the Director of Sales, Emily Kix, who graciously helped me and my colleagues with some complimentary conference room rentals for some business related matters during our stay. She was always willing to help in any way possible and made us feel so welcome. The rooms, the service, the tavern, and the whole experience at the Surety Hotel are wonderful. I really hope to come back again soon!

To start--the room and hotel are beautiful. We stayed on the 10th floor in a King sized guestroom. The room was more than we expected. The bed, linens and pillows were WONDERFUL. The bathroom is gorgeous and the shower was PERFECTION. I wish more hotels had showers like this. Downside--they only had 1 large towel and 1 medium towel--wish I would have known that before the two of us jumped into the shower, we made it work and next time will remember to ask for a second large towel. Downside 2: 1-ply toilet paper---which was super weird for a higher end hotel. Loved the bedside chargers, again, wish this was something more hotels offered. We used the hotel bar after our show we attended, drinks were good, little pricey, but expected. Bartender was great. We enjoyed the lobby while we waited for our midnight snacks to be delivered and its so cozy and comfy with a fireplace. We ordered room service for breakfast the next morning. The brunch starts at 10. We ordered shortly after 10, didn't get the food until a little after 11. Which then caused a bit of a rush, as checkout is at noon. Also, downside 3--there is only one chair in the room, so we had to drag the table over so one of us could sit on the edge of the bed to eat at the table. Next time we will just go down to eat. The food was good. I got the pancake stack--that was AMAZING. Comes with lots of toppings to use. Also got the regular breakfast of eggs, potatoes, toast and bacon--the potatoes are WONDERFUL. We also tried the biscuits and gravy and were not fans. Just personal preference. Check out was super easy. Staff was wonderful to work with and they were always pleasant. Hotel is clean and easy to get to. Parking is a bit of a pain, but we found a lot just a block over and it was just 10 bucks to park.

Gorgeous new (2020) retro reno of a stately 1913 former finance building. We stayed in a corner Studio. Soaring ceilings, large windows, terrific spacious bathroom with large, beautifully tiled shower. There’s a great outdoor courtyard where we enjoyed a glass of wine in a beautiful setting. Beautiful sitting areas in the lobby with a small coffee shop. A first rate place to stay in Des Moines.

Love my stay here. The property is very clean and pleasant. The bed was super comfortable and the room perfect! The hotel is in downtown and not too far from many destinations. I only stayed for one night, though I was super impressed. I will definitely stay here again when I am in Des Moines next.