The Westin Book Cadillac Detroit

Great hotel. Very comfortable and spacious, with excellent facilities, one of the best showers I have used and coffee machine in the room. Also exceptional customer service and a good location for sightseeing. Reasonable value for money.

Rooms and general spaces are good - rooms bigger than average. Avoid the breakfast - Astonishingly bad food and service (repeatedly having to ask for cups, service is incredibly slow etc). Worst I’ve experienced at any hotel. There’s a Starbucks on site instead. For Marriott card holders the Element Detroit at the Metropolitan down the street is a better experience.

This is a large hotel in a pretty good location in downtown Detroit. The amenities are fine, though not great. Our rooms were large, clean and comfortable. Service throughout the hotel seems to be a real issue. My sense is that the staff is trying but simply do not have an adequate number of people to respond in a timely manner. For large events, however, this is a good choice.

History buff here, I was excited to come here to experience the history and the 100th anniversary of the hotel, 1924-2024. There is no mention of anything of this sort anywhere in the hotel; no signs, plaques, pictures, souvenirs, printed material, nothing, zilch. A simple historical postcard in the guestroom would've been a nice touch. I understand the hotel was gutted and mostly unsalvageable, but there could be some nods somewhere here and there. This building is a landmark in Detroit and that is a fact. With that being said; the hotel is very clean & modern, staff that we encountered were pleasant. Breakfast at the Boulevard in the morning was satisfactory, I was treated nicely as a Bonvoy Platinum. Our suite was spacious, comfortable and bright with several windows, the bathroom was huge; everything was clean as well. The parking garage next door is useful, staff was pleasant there also, we did self-parking for 25$. It is difficult to fault this hotel, just don't come for the charm because you will not find it. The only charm left is the outside architecture, which was nicely preserved. So there's that. ;)

I am a frequent traveler who stays in a Bonvoy related hotel at least two or three times a month. Got here late at night called down and asked them to pick up laundry that I needed the next day and their response was we don’t pick up laundry in the rooms. Sorry I’m asking for such a difficult task. When you charge premium rates, it’s not unreasonable for guests to expect at least adequate service.