Atlantis, The Palm

We came to Atlantis, The Palm to celebrate my birthday—a special occasion I was truly excited for. We’ve stayed at this hotel two or three times in the past and had nothing but amazing experiences. Sadly, this visit was the complete opposite. It was upsetting, stressful, and honestly, it has left a bad taste that’s hard to forget. After driving 10 hours from Qatar with my wife and two kids, we arrived at the hotel at 1:00 PM completely exhausted. We were told the room would be ready “very soon,” but instead, we were left waiting for two full hours. No updates, no genuine apologies—just the same line repeated again and again while our children sat tired and restless. The manager’s behavior was especially shocking. She was abrupt, unhelpful, and lacked even the most basic courtesy. At one point, I told her directly, “You’ve been no help at all—you’ve done jack-all,” which was absolutely true given the way we were treated. Rather than taking feedback on board, she became confrontational and demanded an apology from me. When I didn’t give one, she threatened to call security and have us removed from the hotel. We were stunned. All we wanted was a room we had paid for and some respect as paying guests. We finally received the key at exactly 3:00 PM, as if they were making a point that they wouldn’t give it to us a minute earlier, despite assuring us several times it was almost ready. The whole situation felt petty, mean-spirited, and completely devoid of the professionalism you’d expect from a five-star resort. What should have been a joyful birthday celebration turned into a stressful ordeal. I now feel like I don’t even want to be anywhere near this hotel again. It’s incredibly sad to see how far the service standards have fallen. It seems like the kind, competent staff we remember from previous visits have all moved over to Atlantis, The Royal. Atlantis, The Palm didn’t just let us down—they actively ruined what should have been a special and memorable trip. I wouldn’t recommend this hotel to anyone looking for a relaxing or celebratory experience.

We had a fantastic stay at the Atlantis Hotel! Everything was great, and we thoroughly enjoyed our time there. A special mention goes to the housekeeper, Miranjan, who made our experience even more enjoyable with their exceptional service. We highly recommend this hotel!

Everything is great in the hotel! The best staff, nice rooms, always something to do. We enjoyed the room service, went to the Aqua Park, relaxed on the beach, at the pool. It's so nice here that you don't even want to go to the city. Breakfasts and dinners at the Imperial Club were very tasty and your glass was always replenished, they will bring you everything you would like. Special thanks to Nivanjan Mishnah from the cleaning team for the absolutely clean room, his kind smile and those wonderful compositions that he made from towels. It was so nice to come back to the room. We booked the hotel for 2 days, but stayed for a week and even that was not enough.

Wonderful stay in one of the best hotels in Dubai. The waterpark is really big and cool with lot of aqua slides. Resturants were delicious. We spent three amazing days in this hotel. Thanks for all service team and particularly to room service maid Buddhi!

Excellence service with rooms and facilities. Thank you to Sowpon from housekeeping who ensured our stay was very comfortable throughout. The entire service & facilities was impressive. We loved the aquaventure, dolphin experience and the lounge.