Atlantis The Royal

This hotel is stunning, service is 7 star and must be the best hotel in Dubai. Arrival greeting was very friendly and treated you as an individual, The club lounge was excellent , Beach service and facilities were exceptional, water fountain show unique, everything was absolute luxury but its very expensive but then you have to pay for top quality.

Stayed here with family during winther break in Norway. The hotel had not been open for very long. First impression was that it was huge and amazing. The lobby area is nothing like anything else. The aquarium, the height of the ceilings, the fountain outside, the fancy shops. I would recommend city view, maybe a bit more expensive than sea view, but worth it. Rooms are spacious and very nicely decorated. Amazing view from the balcony. Lots of branded restaurants to choose from on site. Shuttle to Atlantis next door for an even wider selection, but you really have something for any taste just staying at the royal. Huge pool area. Nobu beach club, adults only, but you can bring the children for lunch. Cloud 22 beach club is must. Great experience. Dolce Gabbana interior and the view is hard to describe. Just amazing. Quite expensive, but if you go there, do pick the beds by the pool with a view. You get a bottle of champagne included. Alcohol in general is expensive in Dubai. Water park with free entrance for the kids. The breakfast buffet - probably one of the absolute best in the world. Don’t understand how anything can beat that experience. Bakery, champagne bar, juice bar, chocolate fountain with fresh fruit, ham/meat and cheese stand, whatever you like you will find it. Want to go back!

I haven't made a review in 10 years. And I don't like giving bad reviews, but I need to let others know about my very poor experience at the Hotel this past week. I am hoping it makes a difference. I have stayed at Atlantis the Palm many times before, and thought I would treat my daughter to the Atlantis Royal after all her recent school exams. While the hotel itself is stunning (see the 10:35 clip with Tiesto and Cloud22), and we treated ourselves to some amazing LV products in the store downstairs, the service within the hotel is no better than a Holiday Inn. The front of house is still not up to scratch for a hotel of its standing or beauty. It started with check in. I had a number of questions about locations within the hotel, including the location of the famous buffet in Gastronomy. This was one of the main reasons I chose the hotel, and have been telling my young daughter about it for months after the strong reviews. The person on the front desk arrogantly looked at me and said "we don't have buffet restaurants in this hotel". And gave me a list of restaurants I was already very aware of with my previous research (including Nobu and Dinner, but been there and done that many times in London). He was very wrong, and we enjoyed all our evening meals in Gastronomy - which is amazing in terms of food. So why should we be made to feel like peasants for asking? Next, I booked a Club room and our bar fridge was not refilled after three days. My daughter loved the Frappuccino to start her day before we went to breakfast, but we never got anything refilled. This is pretty basic stuff. I also used the Club Lounge many times as part of my room package (including afternoon tea and pre-dinner drinks), and on my final night when I wished to relax and unwind, I was held at check in to say I was not eligible to enter the lounge. I sat there for over ten minutes before I was "allowed" entry. How small do you want your regular and higher paying customers to feel? Finally, every morning, I asked for English Breakfast tea with breakfast and very clearly asked for milk (I'm not British, but have lived there a while now). Every time (6 days straight), my tea was delivered at least 10mins after I had finished eating and with no milk. On my last day, I walked downstairs to a cafe I discovered (separate from the restaurant), and asked for a pot of milk so my tea wouldn't go cold again. Not the service you would expect from such a high rated hotel. Holiday Inn wouldn't let this happen! It's hot water, a teabag and milk that I can walk and get elsewhere. Seriously, I would accept this once as a mistake ... but every single morning ... WTF? I know these are small things individually, but they are all very basic. Management need to do better. The hotel has been open for 2 years now, and the front of house needs a big kick up the a**. I really hate being critical, but I am hoping this feedback means management read this and improve their service and upgrade your front of house staff to a far better level. I am a very humble person and thankful for the very basics, but when you pay a lot for a great experience and a treat for the most important person in your life, you really need to deliver a much higher standard. My first job was in front of house when I had no money, and I am sure it's not hard to find people with a good attitude that can deliver far better than what is on show at the moment.

A recent trip to celebrate a milestone birthday. We have visited Dubai as a a family many times but were blown away by our Royal experience. We were on the 31st floor with panoramic palm views. The reception team were accommodating and helpful. Our room was ready early after a long flight. The room was superb. We were particularly impressed by housekeeping. The rooms were immaculate. We were spoilt with lovely surprises each day. Thank you so much Askash and Hari. Such wonderful attention to detail. The restaurants were all fabulous. We really enjoyed the Heston Sunday roast as well as Nobu for lunch. This hotel has the wow factor but the best part of our stay was the service. It was exceptional from every single member of the royal team. Cannot recommend enough, we will be back!

Magnificent hotel complex with unparallel cuisine selection for all tastes. Travelled with family and favourite restaurant for us was the Gastronomy with abunded buffer selection even for our taste tricky daughters of 10 and 14. Expensive but value for money. Shout out to Ahmet @ Gastronomy!