Dukes The Palm, a Royal Hideaway Hotel

We have had a fantastic time here everything as been so good, the staff are amazing especially Siva & Rakesh who looked after us at our Brunch. If you get the chance to stay here please do as we have stayed in many hotels in Dubai, but this is our best stay for having everything to offer.

My TV didn’t work. However the service in the restaurant in the morning was excellent. Vinayak and Praeik were very good every day. Friendly and responsive. Loved the pool. The hotel smelt lovely, and I liked the bar by the beach. Overall a good experience.

We have just returned from 5 nights at Dukes and it went above and beyond our expectations in every single way. Before we arrived they arranged all airport transfers with me over email which was quick and easy. We landed around 08:30 and found the hotel driver at the airport easily who was carrying a sign with our name on. On the drive to the hotel he pointed out different buildings and told us a bit about them. When we arrived we had such a warm welcome, our bags were taken from the car by the concierge team and we were shown to reception. Upon noticing that I was pregnant (large and 26 weeks!) they immediately asked me to sit down and brought me water. The room wasn't ready so we went across the road to the Nakheel Mall and had some breakfast. The reception area is beautiful with fresh flowers that smell amazing. We had our photo taken in front of the beautiful flowers and later that afternoon/evening we had a knock on the door and the most incredible dessert was delivered to us with our photo printed onto white chocolate! When we returned to the hotel around 11:45 the room was ready and we were taken by an amazing member of staff Awfar up to the room, who was so polite, friendly and helpful the whole time we were there. He could not do enough for us. The room was stunning, huge, his and hers sinks, large double shower and bath. The double balcony offered us views of the Nakheel Mall and The Palm Tower which is the largest building on The Palm. The second balcony offered us a restricted view of the Burj Al Arab. We headed straight to the beach and pool area which were stunning, so clean (as was the entire hotel). After getting settled on loungers, we were greeted by staff from the bar and restaurant Ula who took our drink orders. Make sure you eat at Ula, we had lunch there one day and dinner there another day and the food was amazing. The view from the pool and beach is magical, you see the iconic Dubai skyline with the Ain Dubai as well as some of The Palm fronds. From the gym on the 14th floor you get a great view of The Palm and the marina. From the Khyber restaurant on 16th floor you get a fantastic view of The Palm and the marina which is gorgeous at night, you can sit on the balcony here and enjoy a drink. Breakfast at the hotel was delicious, all different choices covering different cultures. We really enjoyed the fresh omelette station, the pastries are delicious, freshly squeezed juices everyday, staff greet you with such a warm welcome and get you tea and coffee to start with. We enjoyed sitting outside everyday for breakfast, most of the outdoor area is shaded for eating. We used the hotel cars quite a bit as they said it was difficult to get a standard taxi in rush hour but they were significantly more expensive than standard taxis. My advice for anyone would be to download a taxi app to use there to keep your taxi costs to a minimum - use Careem or Uber and taxis will be so cheap. We will definitely do this next time we go. We booked a couple of excursions directly through the hotel but these can also be done directly online for a fraction of the cost. However, we still really enjoyed them - we did a sunset boat tour (we didn't see the sunset so be aware you may miss it completely as it was blocked by buildings through the marina but is still sold as the sunset tour) and we went to the 148th floor of the Burj Khalifa. We ate at some beautiful restaurants while we were there, on the first night we went to The Tap House in Downtown Dubai, I reserved an outside table so we could watch the Burj Khalifa light and fountain show and it was breathtaking. They do a show every 30 minutes from 6pm until 11pm and it never ever gets boring. The food at The Tap House was delicious and you couldn't get a better spot to watch the show. We also ate at Tamoka Dubai, the steak was fantastic. After dinner we sat on the beach and had a drink and even managed to catch some of a drone show which was magical. We would also highly recommend Pai Tai, you can get a small boat across to the restaurant and get an amazing view of the Burj Al Arab at night. Gorgeous little spot, authentic Thai food and so reasonably priced. When it came to our time to leave all the staff who were working in reception came to say goodbye and asked if we had a good time. They brought us water and asked if we wanted any tea or coffee which they brought to us in takeaway cups so we could take it with us. A very special mention to Awfar who made our experience so memorable. When he realised I was pregnant he arranged for a gorgeous display to be done in our room and gave us a big congratulations, everyday when he saw us coming into reception he would get the lift for us, if he saw us at the pool he would always come and chat with us, he would always ask if we needed anything else and if we were enjoying ourselves, if he saw me standing in reception he would always come straight over and tell me to sit down and offer to get me a drink. He really went above and beyond to make our time there so special. Thank you Awfar!

Amazing experience, friendly staff went out of their way to ensure everything was in order at all times. Aamir, the security in charge was excellent in his service. Couldn't of asked for a better person to help us with anything we needed. Hnin was also exceptional and accommodated our every need. Would recommend this hotel to anyone!

Brilliant stay loved staying in the dukes kids club amazing can’t wait to come back danish was so helpful carrying all our luggage and explaining places where in the hotel super relaxing food had a great selection also British food too can’t wait come back to the dukes on the palm