Jumeirah Al Naseem

Amazing Dinner 😋 at The Palmery, food amazing, very wide selection, high quality ingredients, life station, very reasonable prices, celebrities from every where, great burj Alarab view, friendly staff, and many thanks for Mr. Emad, best ever service , he made our day 🙏🙏🙏

Disappointing Experience at Jumeirah Al Naseem I recently stayed at Jumeirah Al Naseem, and while the hotel boasts a beautiful location and elegantly designed rooms, my overall experience was disappointing due to poor customer care. Despite the high occupancy rate, it is reasonable to expect attentive service and guest consideration, but that was unfortunately lacking. Simple requests such as arranging twin beds or securing rooms close to one another were met with delays and required multiple follow-ups. The staff, though polite on the surface, often displayed an air of indifference, making it clear that guest satisfaction was not a priority. It felt as though the hotel operated under the assumption that guests need them more than they value our business, a sentiment reinforced by dismissive attitudes and unfulfilled promises. Fortunately, Dubai offers many exceptional alternatives. I highly recommend Royal Atlantis, Address Beach Resort, Armani Dubai, and Kempinski Emirates Mall — all of which consistently provided excellent service and treated me as a valued guest during my stays. If you prioritize genuine hospitality and respect for your time, I would suggest exploring these other options before considering Jumeirah Al Naseem.

We are loyal guest at Jumeriah since over 30 years. Since the opening from jumeirah beach hotel we enjoy the excellent service and top notch around. Mina a Salam and Al Naseem are our second homes and we are always more than grateful being back, knowing that the services and everything is just perfect, from the impeccable service that went above and beyond to the exceptional cuisine that surpassed all expectations. Al Naseem with its new renovated rooms are beautiful and the view is unique, the sea, the burj al Arab, simple beautiful! The facilities are highest standards. I highly recommend Talise SPA, no doubts the therapist there will guide you to a next level spa experience! The area is so dreamy, you can go around by small boats or enjoy the most delicious foods in one of plenty top restaurants. The beach offers varieties of bars to enjoy a cold coconut, drink or snacks for lunch… As a guest at jumeirah you can choose and go for joining to eat in any restaurant in the hotels. If you love to run, there is a running area just outside private from the hotels too. I won’t forget any of the golden moments spend at one of the hotels. We love you

I am so disappointed with my experience. I used to love this hotel & always recommended it to my close ones. I have visited many times with friends family and for business before 2022 and now I came back yesterday 29th of December to ask to see one of the rooms. My issue is I can't mention here why I came and for who I am working I have made it very clear that I am looking to book for VVVIP and I am looking at amount of 40K AED. Its not small money. I understand hotel is busy as I have came during holiday & during weekends but the receptionist Dameli was nice to be able to assist by giving me answers and she was willing to show me one room at least because in order for me to convince the VVVIP's to book this room they need to see a video of it not through booking.com. At first she said we can show u another day but not today, then I asked to see at least any category of the rooms available. Her friend or what she seemed to be a manager Aliaa was talking to her in their language which is not English. Were saying something infront of me that leaded to a complete rejection of seeing any room "claiming the policy of the hotel doesn't allow them to take any guests to see the room". I have visited many hotels in the same day most of them managed to get me to see 3 rooms and some managed to get me to see 1 at least. I would say they were so lazy to assist me and came up with this excuse I know very well it was possible but they were so lazy to assist. If I am doing a 2K dhs I understand but I am doing big money! 40K dhs I have the full right to know what I am paying for. Anyways, I am so disappointed with the receptionist and their unprofessional way of speaking their accent infront of me. I had to look to another hotels around. Jumeirah Al Naseem you could do better!

They promote this as a Burj view suite (photo attached) the service is third-rate!... I've been here multiple times now but this time it's a disaster .. They exaggerate what their hotel offers, and when they propose an upgraded room, they deliver a disaster instead. It's all about mismanagement and awful service... The room demands far too much walking. There are so many great hotels in Dubai; do yourself a favor and avoid this one at all costs.