Jumeirah Al Naseem

I had a wonderful time as a woman business traveler, travelling alone. A classy, stylish, and friendly hotel. The pool areas are lovely, the restaurants delicious, the staff attentive and courteous, and my Ocean room very pleasant and well appointed. Thanks to the entire team.

Another fantastic visit to the wonderful Al Naseem. This is by no means a cheap hotel but you get what you pay for. The staff and attention to detail is outstanding. Amazing breakfast buffet, room, pool areas and beach. Cannot find fault. Too many to mention but the staff at the breakfast buffet were all superb. We must give a special mention to Ibrahim who was the pool attendant at the smaller pool located by Rockfish. What an outstanding young man, not only was his service first class, he is such a lovely person and a credit to the Al Naseem. Thank you Ibrahim.

Wonderful holiday in wonderful hotel. Everything was 5 star. Selection of food in Palmery restaurant was excellent as was Rockfish. Room was beautiful. Location of hotel with burj al Arab on beach was five star. All staff were wonderful. I can’t emphasize enough how wonderful hotel is

One of the worst experiences in my life, the standards are so low you would think it’s a one star hotel. We have faced multiple incidents: 1. The lock on our room door was stuck and we called them to come fix it however no one came until the next day. We were stuck inside our room for the whole night. And when we told the duty manager she told us they came and the door was “perfectly fine” as if we are lying!! 2. I requested a late check out and they CONFIRMED it, yet they called me for luggage pick up before the regular checkout time even though the room was on Do not disturb!! When we told them we have late checkout (at 2pm) and they told me the best they can do is 1 pm!!!! And the confirmation is on WhatsApp until 2 pm. 3. The service is so bad and slow everything takes one hour + to arrive even coffee. 4. I called front desk to inquire about the salon and they had me on hold for a very long time and after half an hour I called the concierge and he told me it’s closed, however the front desk doesn’t know the operating hours of their hotel amenities. 5. I arrived at 8 pm and I had already checked in online, however upon arriving they kept me waiting for 15 minutes as the “beds were being made”!!! 6. I requested a golf cart to take me to my room over WhatsApp and they confirmed it, yet when I arrived they gave me wheel chairs to take me to the room!!!!!!!!!!!!!!!!!! After all of that, when we requested to talk to the duty manager at checkout we were told they can’t do anything about it as the duty manager told us “I can’t go back in time and fix it”!!! The duty manager Alkisti was so rude and disrespectful, she said we will compensate for 2000 AED and it was “very generous” (keeping in mind the room rate was 3627.63 AED/ per night) and when we said that was not enough the duty manager Alkisti said she “doesn’t appreciate our tone” and no compensation will be given and she left!!!!!!!!!!! This is unacceptable treatment from a “five star hotel” and the door incident was very bad as what if an emergency has happened?

The most amazing, attentive and luxurious place to stay in Dubai. The flexibility of the half board arrangement enables you to enjoy multiple restaurants in the hotel group chain along a fantastic beach line and with the most amazing communication between hotels if you book through Concierge! This section of Dubai's coast is special and this hotel group are beyond amazing. Such amazing staff and service... You will not be dissapointed by the Jumeriah group