Jumeirah Mina A'Salam

Hello to Mina Salam , again i had a beautiful stay in our second home. The all over kindness of all the staff is very special . there are some people they need to get announced separat. first of all Alam Mehboob , he is the best repräsentantiv for Jumeirah not only as manager of housekeeping but in his help in all other belongings. our roommate Pauline she is the best. All the time Smileing and holding the room in best condition. Cala Vista we had a great experience with Benett and Charles. And last but not least the guys on the beach all so kind , special Rayan a young guy with excellent english and all the time looking to serve the customer, also Didar and raymann they where all looking to make us a great time at the beach and that what we as customer all want a great time . thank you mina salam.

We stayed in July 2024, on a layover from Australia to the UK. We were so impressed by the colleagues and the service we received. From the moment of stepping out of the taxi, to the very early check-in, each of the restaurants, the colleagues manning the club car station, the beach & pool attendants, absolutely everyone was friendly, smiley, courteous, interested and engaged. The colleagues paid such kind attention to my daughter, making her feel so special, that she told me she wanted to move to Dubai and live in the hotel. I may need to work harder to make that a reality. Specific shout outs to the colleague that checked us in (so well-presented, very professional), the laundry team for working so hard and so quickly to remove the vomit (due to motion sickness) from our various clothes, bags and soft toys; the Malaysian manager at Zheng He’s restaurant for her warmth, care, humour, knowledge and guidance; the housekeeping colleagues for their energetic greetings and attentive cleaning of our room, and finally Tatyana the brilliant Kazakh guest relations employee who went above and beyond in her care and recognition of my daughter. In addition to the fantastic service, the room was beautifully decorated, brilliantly presented, and provided a cool and calm oasis for us. We slept so well, and sunrise coffee overlooking the beach and Burj Al Arab was a great way to start each day. The new pool down on the beach is brilliant, and the pool service was top class. We loved our stay, would highly recommend the hotel, and are excited about our return in the future. Thank you to everyone at Mina Al Salam for a special, memorable stay.

Our stay at this hotel will leave us a lot of beautiful memories, with a couple of bad experiences, that were mainly not provoked by the hotel facilities or by the personnel of the hotel. Instead, almost everyone tried to ease the negative circumstances and make our stay mostly enjoyable. The location is amazing and you can take for free all day long the abras and buggies to visit the other resorts part of the Jumeirah group and this was very favourable in our health situation. The room had everything for all imaginable needs. Minoli was extremely careful and brought us everything that we asked for and she has often foreseen our needs. The sea water was extremely warm (at least 30 degrees Celsius all week) and the sun lounges sufficient at any given moment of the day. We were at 8 a.m. on the beach as the sea was calm. The food at the Hanaaya restaurant (both breakfast and dinner) was amazing – all tastes were satisfied, especially during the seafood/barbecue theme night. All the waiters were very friendly (especially Alex and Gerts) and they served instantly my wife according to her food allergy and intolerancies (especially Ella and Milumi). At the beach all of the employees were extremely friendly (especially Ashraf, Didar and Yam Jung) and they brought us a lot of towels and water in a special leather box with ice. Affan at the reception was especially professional in all his service. Amanda (the paramedic of the resort) helped my wife with her strained ankle and eased the pain. At the entrance to the beach there was SPF sun cream 30 and 50, children inclusive,mist-spray for face, glasses-cleaning service, free ice-cream and fruit lollipops. In the room there were constantly at least 2 liters of water. We got as soon as we arrived a clothing drier in the balcony. At dinner there is tonic water and iced tea for free, for every other drink you had to pay. In comparison, at Kitchen Connection (the buffett restaurant of Jumeirah Beach hotel) and at Zheng He restaurant we had to pay even for water or tea. For us , Hanaaya was the best location for breakfast and dinner and we enjoyed every bite. All in all, we warmly recommend this hotel and we wish to return in a very near future.

Our fourth year in a row and the hotel just keeps getting better. From amazing restaurants, setting, facilities to best of all, incredible staff. This place defines ‘hospitality’. Too many staff to mention by name except one who couldn’t have done more to make our stay as enjoyable as possible. Thank you to Rayhan who looked after us on the beach everyday. Always smiling, nothing is too much trouble, people like him make the difference at luxury hotels. Thank you.

Excellent stay at this hotel. The service is almost perfect. The team at the Alam lounge and club pool were top notch. Very attentive and polite. Cleaning and housekeeping was also very good . The only exception is the Bahri bar where you aren’t made to feel welcome. If you want a good place to stay with in resort restaurants but being able to explore Dubai you need look no further.