The Clarence

While checking in, I was promptly greeted by Jose, and Jeff. Their professional approach ensured the stay was kicking off to a great start. I was personally shown to my room, and given knowledge of the facilities. This is experience is not typical of many hotels and felt very personal and welcoming. After arriving to the suite, I found everything you would deem essential, plus so much more. The interiors are captivating in with electric red elements that ensure for a calm and cool time. The bed is like sleeping on the clouds, accompanied by the softest pillows your head dare lay. From the elevated touches like the Dyson heater, and the wall furnace, down to the Robert’s mp3 device. I would recommend anyone staying at this facility to stay in a suite and take in the beautiful views that surrounds. Thank you Jose, and Jeff for making this stay extra special. 10/10 will be back again.

Our experience at this hotel was beyond disappointing and outright unacceptable. The first room we got was like sleeping in a boom box due to the sound of the club next door. We asked to move, which the manager on duty at the time did, and we got a much quieter room with a river view. However, the new room we were placed in, we later discovered had a severe bed bug problem. The way the issue was handled by management was appalling. We woke up and there were clearly several bed bug bites on my partners face, arms, and legs. When we inspected the bed, we found multiple bed bugs of various sizes (the adults are pictured, but there were also smaller, younger ones) crawling all over the bed and pillows. When we reported the issue to reception, the staff appeared sympathetic, but powerless. They mentioned that refunds were unlikely and suggested contacting a management email. While the receptionist was polite, it was clear they had dealt with similar issues before and didn’t have much hope in their management resolving it. We requested to speak with the manager, Michael, but were told he wasn’t on site yet. We insisted we would return later that morning to speak with him when he was there. When we returned, at first, the receptionist said Michael would not meet with us, claiming he had already reviewed the situation and would respond via email. After insisting on speaking with him directly again, he finally came down to the lobby, and the interaction was worse than I could have imagined. Michael was immediately dismissive, defensive, and rude. Almost yelling at us and we hadn’t even introduce ourselves yet. He denied the existence of the bed bugs, even after we showed him clear video and photo evidence and the physical bites in my partners face. He accused us of fabricating the situation, questioned why only one of us had bites, and blamed us for opening a window, suggesting a “stray bug” had gotten in. His behavior was not only insulting, but completely inappropriate given the severity of the issue. To make matters worse, he tried to imply that our complaint was part of a broader attempt to cause trouble. He referenced the completely unrelated incident from our first night when we asked to switch rooms due to nightclub noise—an issue we had resolved and were satisfied with. Other reviews show similar complaints, and for us, we had no issue once we were moved. Bringing that up felt like an attempt to discredit us, which was uncalled for and unprofessional. While I understand that bed bugs can happen in hotels, the management’s handling of this situation was atrocious. Instead of addressing the problem, apologizing and offering to resolve it, they chose to deny, deflect, and blame the guests. Never in my life would I have expected to be essentially called a liar by hotel management, and addressed with such incredibly rude behavior. This level of unprofessionalism was shocking. Now we’re dealing with frantic washing of all our belongings, itchiness and anxiety of spreading this to our loved ones a day before Christmas Eve. If management had taken responsibility and handled the issue with care and honesty, this review might have been very different. Unfortunately, their response—has made it clear that they have no interest in resolving the problem. We will be pursuing this matter further, reporting the incident to the HSE, consumer board, and tourism authorities. It seems clear this isn’t the first time this has happened. I urge anyone considering staying here to reconsider. Between the bed bug infestation and the terrible management, it’s simply not worth the risk. There are plenty of other hotels in Dublin that will treat their guests with respect and handle issues appropriately. Stay far, far away from this place.

Arrived on Monday 9th and booked into our room. The first impression was very average. The staff were un-accommodating with no welcome and simply mumbled and passed us our keys. First impression was poor and was very evident the staff had not customer service training or experience. Got to our room and all seemed nice and clean. Went out for dinner and came back to the room boiling hot around 11pm. I called reception and was told to open the window or turn the radiator down. The Window would only open a couple of inches max and the radiator was broken so could not turn it down. The next morning I woke up and realised the kettle was broken. The safe wouldn’t reset and the bathroom sink was full of water as the plug was broken. I spoke to reception and they swapped my room. Again no apology but just gave me new room keys and a couple of vouchers for a free glass of Prosecco. Day 2 we went out and returned at 7.30pm to the room still not cleaned. Bed not made and wet towels still on the floor. I called reception and again was met by a member of staff who offered no explanation or apology and just put me through to housekeeping without even saying they would do this I wa spit on hold and next thing had a new person on the phone. They said I should have left the door tag out to say “clean the room” this was not explained I check in. We went out for dinner at returned at 11.30pm. The room was clean and fine this time. However, there was an event on the same floor and the noise was horrendous. 2.30/3.00am I finally managed to sleep due to the noise of music and drunk people shouting in the corridor outside the door in the corridor. Till 5am all I could hear was furniture being moved around. It must be said the hotel itself was lovely and clean in general. But the staff lacked any form of customer service skills. It is 100% not a boutique hotel if allowing parties till 2.30am and residence err unable to get any sleep. We paid a lot of money for my 50th birthday and despite a great location the experience was massively disappointing and not what we expected.

Overpriced for the quality. Many issues with the room (an electrical socket came out of the wall). Poor service from the manager. The heating system didn’t work. The shower leaked. The TV was tiny. Supposedly a premium hotel and nowhere near.

Amazing position right near The Temple Bar and all the action ..Dublin express to Airport stops practically outside .. Friendly welcome .. Beautiful room .. super kingsize comfortable bed .. well equipped room .. managed to resist the mini bar but extremely well stocked . And the hairdryer was the best I have ever had in a hotel room .. need to invest in one ..never visited the cocktail bar and restaurant but looked very welcoming would definitely return if visiting Dublin again