Conrad Dublin

The Conrad in Dublin is a beautiful hotel in an ideal location for exploring Dublin on foot. We enjoyed our breakfasts in the hotel as well as the drinks in their bar. They have a Sixt car rental conveniently located right in the underground parking lot in case you plan to travel outside of Dublin. I would say what really makes this hotel outstanding is the staff. Absolutely everyone we encountered at this hotel was friendly and helpful. The front desk staff gave great dinner recommendations based on what we told them we were interested in. The concierge had tons of advice for things to see and do. Everyone was so lovely and we would definitely stay here again because of them.

I read lots of reviews before booking here and I honestly don’t know how anyone could find fault with this hotel, it was perfect. Not only is the decor stunning, the location is great, a short walk through the park to Grafton street, the staff are incredibly helpful and really make you feel taken care of. Our suite was very comfortable and plenty big enough for 3 of us, very quiet and comfortable sleep had by all. The breakfast was fantastic. Hot English breakfast buffet with pastries, fruit, yogurts, nuts, meats and cheese, Fresh honey in the comb, Prosecco and bloody Mary’s all included. What more could you want? Such lovely breakfast waiting staff too, they really are a credit to the hotel. When we return to Dublin we will absolutely be returning to the Conrad. Thank you for making our trip so enjoyable! First class service and a fabulous place to stay.

It's hard to beat the location downtown near St. Stephen's Green. You can walk most anywhere or grab an Uber if you need to. The room was large and well lit with a nice sized tub. The staff were excellent at helping or giving suggestions when needed. On site breakfast was well worth the Price and great start to a busy day. We'd stay there again.

We appreciate the opportunity at check in to have a room available early. We accepted the offer / purchase an upgrade to a suite ready for us. We needed directions / instructions to shut off the HVAC late at night. Added note - reported to Front Desk - shower drain slow and light in entry way closet does not shut off. We appreciate the batteries changed in the room safe so we were able to use it. Look forward to our next visit to the Conrad.

Had a very disappointing one night stay--due to poor management by the hotel. I'll tell my story below and you can decide whose fault it was. I am a Diamond Member and booked my stay via the Amex FHR website. I booked it months in advance. About a month before the reservation they reached out to me via the Amex booking website with a message asking me to confirm I was coming. Odd, but I said yes. Then 1-2 weeks before they did the same. Odd but I said yes again. Then 4 days before my stay I visited the hotel to drop off my bags so the hotel could hold them for me while I went on a tour and I told them I'd be back in 4 days for my stay. When I arrived for my stay, the front desk could not find my reservation. I showed them my reservation on the Amex website proving I still had an active reservation. They said that didn't matter as someone had canceled it in their system. Fine, but it wasn't me that canceled it and how was that my problem? They seemed very unmoved, not at all apologetic, just confused, and said maybe they could get me their most entry level room (supposedly it was the only room they had) without all of my Amex FHR benefits and I would still pay a very high rate. Their attitude was I should be grateful they still had a room as it was a busy weekend when the truth of the matter is, I had a reservation from MONTHS ago and they broke the contract, not me. The room itself was nothing special, small, and was more like a regular HIlton that needed an upgrade, not a Conrad. Had I known this I would not have accepted their 3-star room and gone elsewhere. I took the room because it was late in the evening and I was leaving the next morning very early for an international flight. Otherwise, I would have absolutely gone somewhere else. Nobody from the hotel ever followed up. I sent the GM an email 3 weeks after my stay and heard nothing. Keep in mind, I'm a Hilton Diamond Member, someone who had a FHR reservation (which is an important travel agent to Conrad), and someone who had done nothing to cause all of this mess. It was a busy weekend because there was a USA College Football game the prior weekend, which had the whole city overfilled with Americans and a Coldplay concert the day I was staying. So while I can't prove it, it makes sense why they kept wanting to know if I was 'really coming" and someone "cancelled" my reservation without permission. They caved to pressure from other customers is my guess--although I can't prove it. But even if my supposition is wrong and it was just a computer glitch, the way they handled it (by not handling it and not engaging with me) was childish, embarrassing, and a great way to put this Diamond Member off Conrads for quite a while if not permanently. I'm sure the hotel will make some kind of face-saving reply to my review, either challenging the veracity of the review (do it, I've got everything documented to prove every word I said) or they will be apologetic but I don't need them to be apologetic in a review, I needed them to act when I was there or have replied to my email follow-up correspondence with the GM.