InterContinental Dublin Hotel

With so few 5-star hotels in Dublin, it’s a shame to see one fall short. As Irish customers who have stayed here many times in the past, we’ve decided not to return. We recently booked a traditional Sunday lunch only to discover that the dining room is closed until September. Instead, the menu was limited to the Conservatory or the Reading Room, which offered the exact same menu. As a hotelier with only 3-star assets, I was astonished to find that lunch in the Conservatory consisted of the usual burger, fish and chips, and steak options—not what one would expect from a 5-star establishment. What struck me most was the staff. Of the eight people working in the Conservatory at Sunday lunchtime, all appeared to be trainees or near trainees, under 30 and very inexperienced. None Irish of course. Their uniforms were poorly maintained—more akin to what you’d see after a heavy weekend in a fast-food outlet. Shockingly, there was no senior management presence in sight. Service delays were significant. Twice we had to approach the manager (just above training level) to request drinks that had been ordered 15 minutes earlier for our daughter. This is a beautiful hotel in a wonderful location, but it no longer feels like a 5-star property. A 5-star hotel isn’t defined by the building alone—it’s about the quality of service and the experience provided. Sadly, it seems this international hotel group is “sweating the asset,” delivering poor service and diminishing value while riding on the reputation of a 5-star rating that is no longer deserved. Big cars outside the door don’t cut it anymore guys.

Outstanding stay in this beautiful hotel. The service was wonderful from check-in to departure. The room was beautiful room and we stayed in the most basic room, great gym open 24 hours, great breakfast, great location. True 5 star. Will be back!

This is a great hotel! From the moment the porter opens the car door, to the day of checkout, everything is on point. The hotel has a warm welcome and is very nicely decorated. Staff are smiling and friendly providing a top tier service. Rooms are very clean and comfortable. Could not fault this place. This is our favourite hotel in Dublin city by far! Keep doing what you are doing and we will see you soon!

Excellent stay Staff very helpful especially Jackie in the breakfast restaurant was really professional and good at her job.We are return customers due the hospitality.We look forward to our next visit.The spa area is much improved and pool very relaxing The bar evening menu would benefit from a few better choices but overall no other faults

I brought my friend here for the Stay and Dine package and everything from the minute we arrived was superb. Staff were very helpful and bent over backwards to help in every way they could. Couldn’t have asked for a better experience. The price was also very reasonable for the package so it was well worth a visit.