21c Museum Hotel Durham

This was my 2nd stay at the 21c Durham and I went out of my way to ask Angel at the front desk what her name was so that I could leave a review. I missed the opportunity to write a review after that 1st stay and I wasn't going to do that again. This young lady is a rock star! She is a problem solver and has a great grasp of what it means to work in hospitality. I observed her in action during my check-in as she multitasked my arrival and a phone call for a person that had a problem in their room also when I needed assistance with the business office she handled it swiftly!

I am really surprised this is marketed as a luxury hotel. The rooms are dark and dingy and the hallways feel like an abandoned office building. The bed was comfortable, and the people working at the hotel were lovely. But the hotel itself - no.

Absolutely perfect! From the valet at the front door (axel) to the front desk check in (Amy) to the room (6th floor)was flawless! This was our first time here but we will never stay anywhere else, beyond perfect it was magnificent Located downtown so you park and walk to the restaurants and bars The entire hotel is filled with incredible original art and features a special exhibit on the lower floor offering works for purchase A true experience overall you never need to leave the hotel

I enjoyed my entire stay! The valet on staff August 23rd-24th were friendly and welcoming. Lydia at the front desk was a pleasure. She booked my stay over the phone and it was wonderful meeting her. The building has a lot of history that I enjoyed learning about. The room was clean, charming, and with had eclectic touches. The art gallery was amazing! The old bank features were remarkable! My massage with Tara was very relaxing. She was personable, warm, and skillful. I’ve been raving about the Durham location since checking out.

I would not stay here again. Way overpriced, and hotel layout is super confusing. There was one elevator working, which took a long time to reach each of the floors. I bumped into so many people who were lost trying to get to the lobby, the spa, fitness, you name it. It was impossible to figure out how to get anywhere. The room was tiny for my family of three - we barely had space to put our suitcases on the floor. The in-room coffee situation was pathetic and the refrigerator wasn't cold. There is no hotel parking, other than valet, and parking downtown is challenging. It wasn't clean. Not recommended at all.