Hyatt Regency Dusseldorf

I left my family and flew to Dusseldorf on a Sunday evening in order to get to bed on time and be rested for work on Monday morning. I arrived at 23:00 this evening hoping to check in and get to bed quickly but instead found a queue of 12 people waiting to check in and only 1 member of staff trying to serve them. It took 30 minutes to get to the front of the queue and be checked in. I left some luggage last week, the front desk colleague assured me if would be waiting in my room - and if not I could call down and have it brought up. I got to the room - but there was no luggage. I called guest services but no one picked up. So I had to go down to the front desk and then wait to speak to the front desk colleague. When she could finally speak to me she went to look for my luggage (while some other guests had to wait for her to come back to check in). She said they couldn’t find my luggage and that I would have to check for it again tomorrow morning. I said I needed things from it now to go to bed and clothes from it early in the morning in order to go to work. She could not reassure me that it could be found at 6:00 in the morning when I get up. Finally, after impressing on her how desperate and exhausted I was and begging her to help she let me look for it in the back room with another member of staff and was able to find it and carry it up to my room. It was now 23:55 and it had taken me almost an hour to check in. This is completely unacceptable service for guests and it is also unacceptable for a hotel to treat its employees this way - leaving them on their own, completely under-resourced and having to deal with frustrated guests. I asked the front desk colleague how I could complain to the hotel manager about this. I was surprised to hear her suggestion that I leave a review about it online. I asked her to give me the contact details so I could write to the manager, and got an email address for this. But as she suggested I will post this online as well.

My 50k watch got stolen from the spa in Hyatt Düsseldorf. The locker rooms were closed due to technical issues and i wasnt able to lock my stuff away, this would have never happened if i had the opportunity to store my stuff in a locker. There is no camera in the spa obviously for privacy reasons, the staff isn't helpful or compassionate at all. The manager who was fully aware of the situation made me pay for my dinner which i obvi, which would have never happened in the US.. I'm consulting with a lawyer because a locker room should've been provided or a replacement.

Nice place, clean room,very well maintained. The location is icing on the cake .This place is ideal for business travelers or tourists.The check in was fast, buffet has good spread,staff were polite and smiling,overall I enjoyed my stay here.

Lovely hotel on the harbor overlooking interesting, mostly modern architecture. Hotel staff very pleasant and accommodating. about 20 minute walk to Old Town and 10/15 minute walk from public transportation. Extensive European breakfast.

All on STEVE was very good. Everything was perfect to the mark. The only problem I face was the response to the calls made to the reception and concierge most of the time they were unanswered