Charlotte Inn

If you are surprised by this rating, believe me, me too! We had high expectations, not only for the price, but also for the reviews. I want to start with the positives. Lindsay, Lucas, Charles, Kate and Isabella were absolutely wonderful. They really know about customer service. We met Paula (the owner) during breakfast. She was very nice and I think the story of the Inn is awesome. It was lovely to talk with her. The Inn location is perfection, just in the middle of everything but in a quiet street. Room was very clean and has everything as advertised. Restaurant was delicious. The decoration, the china, the freshness of the ingredients, the service...we loved it. Now, with the no so good news. Maybe it was just bad luck but some details were missing. We are used to be welcome with a personal note and some fruits or sweets in the room...there was nothing in this particular case. Silly thing but those kinds of details are important to us...and they knew it was our first time with them, they knew we were traveling from the other side of the world, they knew it was my husband very special birthday, NOTHING. Also, every time we asked for assistance with transportation, they called a taxi company that has very old vehicles...in very bad shape...and the 3 of them were VERY dirty. There are more taxi companies in the island so we didn't understand this. The lock in our door was a tricky one, it wasn't an easy in and out situation. Love the traditional vibe but there were more tiny details regarding maintenance. The lack of a coffee maker in the room was very inconvenient. Also water bottles only appeared in our room during the second day. However, for me the big problem was when we arrived. Check in was a big failure, and of course, first impressions count. The lady who did the check in was kind of lost, it was so awkward, she left us standing alone at the reception area with no explanations. I don't even know how to describe the scene. We didn't know where to go or what to do next. It was like they weren't expecting us at all. Lucky us, next day we met Lindsay =) check in would have been completely different with her! For the price tag I wouldn't stay here again. I will choose another place in the island and go to the Terrace for dinner. And of course, we will stop by to say hello to Lindsay (and Morgan and Bentley, the adorable dogs)

This place is absolute perfection. Every detail is considered from the beautiful gardens to the lovely appointments in each room. Its not really a "kid friendly" place but it doesn't try to be. The grounds are lovely, and the owners and staff could not have been more helpful. Sitting one (very) short walk from main street, its right in the heart of Edgartown. The terrace restaurant was lovely for dinner... the breakfasts were good as well. With it's period appropriate appointments, the word luxury is all that comes to mind.

This is just simply an outstanding inn, You will not be disappointed. The grounds are beautiful, the rooms are luxurious and the service is impeccable. And dinner at the restaurant OMG it was beyond fabulous! Everything there is just perfect. we appreciated Lindsey so much and the work she put in for us. Also, Zack, Cole and the accessible owner Gary were available to assist. The Charlotte inn is just perfect for the discerning traveler. This Tennessee couple were impressed and much appreciated the care and beauty of making our stay memorable. The Daniels, Jackson, TN. GO VOLS!

Lovely inn with comfortable, quiet rooms and excellent location. The rooms were clean and the service attentive. If you take the time to appreciate the charm and attention to detail throughout the inn and its gardens, you will not be disappointed.

This was our 5th stay over the past decade. It's like going home. It's very well maintained and, if anything, it's gotten better each visit. Its traditional, beautiful, and a one of a kind venue. The attention to detail is phenomenal. The staff is very welcoming and classic. Can't say enough good things about this place.