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Nira Caledonia is a unique boutique hotel located in the beautiful town of Stockbridge in the heart of Edinburgh, a UNESCO World Heritage site. This elegant Georgian townhouse combines Georgian splendor with 21st century comfort.It is the perfect base for exploring a city steeped in history, yet alive with modern, cosmopolitan culture. Uniquely-styled rooms and suites combine modern furnishings with traditional elegance to create truly luxurious living spaces.
Nira Caledonia
10 Gloucester Place
Edinburgh, City of Edinburgh
Edinburgh, Scotland
EH3 6EF
Nearest Airport: EDI
We recently stayed at the Nira Caledonia in Edinburgh, and it was a truly disappointing experience. The hotel was far from the luxury boutique experience promised by our travel agency. Our room was tiny, poorly maintained, and outdated, with visible signs of neglect. The bathroom was cramped and had a broken toilet. The included continental breakfast was minimal and poorly presented, with the staff appeared unkempt, unprofessional, and disinterested. The only positive aspect was the hotel's location. However, this was not enough to compensate for the overall negative experience. I would strongly advise against staying at the Nira Caledonia and would never consider returning.
goudahoo - Ada, Michigan
Booked directly and I don't regret it! I got a free upgrade to a cooked breakfast, which was delicious! And I received a room upgrade to a suite with a garden attachment to it! This hotel really saved my trip to Edinburgh. To start off, they were highly communicative and willing to accommodate my questions as a first timer to the UK. I ordered the romantic turndown for one, (because I deserve a little treat) The upgraded room turned what could have been a wet blanket into a memorable experience. On the first full day of my trip, my chronic pain flared up and I was unable to stay out in the downtown area. But because I had the garden access, I was able to enjoy a light lunch, biscuits and tea in the garden. The quiet and comfortable scenery already improved my mood while I struggled with my pain, but then a sweet little robin showed up and kept me company the entire length of my stay. I was able to fulfill some writing goals I had set out for, even with the chronic pain. It was such a wonderful way to rest and recover. I really believe that the little garden saved my vacation in Edinburgh. The bed was fairly comfortable. The tea and biscuits were nice. Room felt clean and well appointed. I do agree with some of the comments that the rooms are a bit on the scruffy side. A few tears or stains. I can see how that would affect other people's opinions, but I think the upgrades I received were quite generous and made up for the scuffs. I already miss being on my little garden patio, having tea.
Amy M - Denver, Colorado
I want to share my disappointing experience at the Nira Caledonia SLH Hotel in Edinburgh. As a Hilton Diamond member, and with my father who is a lifetime Diamond member, I expected service that met Hilton standards. Unfortunately, it fell far short, making us feel misled and undervalued. Initial issues: When we checked into our Junior Suite, it looked spacious and well-decorated, but the tiny bathroom ruined any sense of luxury. We were asked to book a breakfast time due to the limited space in the tiny breakfast area. We chose 8:30 a.m. and arrived on time, but there were no tables available, and we had to wait for an hour. This was unacceptable, especially since we had reserved a time and planned our day around it. It felt more like a budget hotel experience. When we finally got a table, most of the buffet items were gone and couldn’t be replenished. This poor service would be surprising even at budget hotels like Ibis or Travelodge, let alone a Hilton-affiliated “alleged” luxury property. We were left to eat the leftovers of an already extremely limited buffet. Sofa bed issue: Another major issue was the sofa bed, which was bent and had a negative angle, making my head face downward. I complained about this to Pavel, who said he would look into it for the second night, but he never followed up, and nothing was done. As a result, I had two nights of uncomfortable sleep on a broken sofa bed. The hotel and Pavel couldn’t have cared less. Late check out problem: Keith at reception tried to help us by confirming a 3:00 p.m. late check out due to the morning delay. However, Pavel, the staff member who was rude and dismissive, later told us that the late check out was canceled and claimed it had never been confirmed, which was an absolute lie. When I asked him to talk to Keith, Pavel changed his story and said it didn’t matter if Keith confirmed it because it was a mistake and wouldn’t be allowed. I have never had a confirmed late check out revoked in all my years as a Hilton Diamond member, or at any other hotel I’ve stayed at. This lack of accountability and guest care is unacceptable. Compensation offer and denial of Diamond benefits: To make up for the revoked late check-out, Pavel offered to waive the breakfast charge. However, as a Diamond member, my breakfast should be free anyway, so this offer felt pointless. The most frustrating part was when Pavel explained that since we booked an extra night directly with the hotel and not through the Hilton site, we would not receive Diamond benefits like free breakfast, points, or stay recognition, even though we paid almost double the original rate (the highest last minute rate) for the convenience of staying an extra night. Lack of management presence: Chris, the alleged hotel manager, was nowhere to be seen throughout our stay. The staff kept referring to him, but he never showed up to speak directly with us. This made it feel like the management did not care about guest concerns and used the staff as messengers for his poor decisions. Conclusion: Does SLH stand for “Scamming Loyal Hilton” customers? That’s certainly how it felt. Our stay at the Nira Caledonia was marked by dishonesty, poor service, and treatment that no Hilton Honours member or any guest should experience. From not honouring our breakfast reservation, running out of basic buffet items, canceling a confirmed late check out, and denying Diamond benefits despite paying a high rate, plus two nights on a broken sofa bed. This stay was unacceptable. If you’re a Diamond member or not even a member at all, I’d think twice before staying here. I have already reached out to Hilton Honours Diamond Desk on the same day by phone and hope Hilton will address these serious issues and provide fair compensation for the inconvenience we faced. Hilton Diamond Member
FSPIELER - Vienna, Austria
Last minute trip enquired about a room 1 hour before arrival. Prompt reply. Good offer on the room. Booking very efficient. Pros- Lovely location Lovely exterior Room size huge Breakfast staff very friendly and attentive Breakfast great quality Check in member of staff efficient and friendly Very clean Comfy bed Good location l'occitane Bathroom products are lovely Cons- Went to use bathroom in basement, very tired tatty paintwork and the bathroom was very scruffy. Carpets throughout are in desperate need to replacement and between the dining room and hallway the carpet is lifted so be careful. Bedrock carpet marked Room is way too hot! Fan provided but not powerful enough Not luxury in its amenities as you Would expect Stocked mini bar would be good
HA2809 - Cheshire, United Kingdom
Very polite staff excellent breakfast in a quiet location but not too far away from town centre. Would definitely recommend
barrybradford123
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