Gran Hotel Elba Estepona & Thalasso Spa

This looks good online, however, it does not deliver in terms of quality or value for money. We booked a week half board, which turned out to be a mistake. The meat in the restaurant was as tough as old boot leather. The portions of potatoes and vegetables were tiny. The coffee from the machine at breakfast was muck. The hotel is located on a busy road outside Estepona. It takes over an hour to walk into town. All in all, not a good location. The facilities are showing their age and the place could do with a refurbishment. I would not recommend this hotel

Got the premium offer: sea view + access to SPA. Totally worth it. Staff is great, breakfast was standard, and the sea is 10 meters from the door. Two swimming pools (int and ext) and the spa was really great. Parking just downstairs. I would come back really! Location is good (45 minute drive from Malaga airport, and 1 hour drive to Gibraltar). Just careful, few mosquitoes at night so ask for a repellant .

Reading the reviews upon arrival im going to say I was a little worried but a bad review has never put us off! Yes this lovely hotel is grand and has it's own classic feel but I like that about this hotel it's not modern like what you get now. We arrived and got checked in very smoothly and also had a welcome drink along with an upgrade! Wow happy birthday to me! We got given a beautiful suite with amazing views to die for! A lounge too! The room was spotlessly clean and there is everything we needed. Kettle cups etc and complimentary toiletries provided by the hotel. The best was seeing we had a jacuzzi bath! 2 double sized beds together which was just amazing as my other half usually pushes me to the end of the bed! So, ample space! Balcony was massive with sunloungers if you desired to lie there and soak up the sun. The lobby bar was great the staff really make it here, big shout out to Nicoleta (sorry if I spelt your name wrong!) But she is very polite, happy and just so welcoming. She never stops! Well done keep up the hard work you are appreciated. We did try dinner here on our first night but in my opinion I'd like to see a little bit more choice for ala carte but that's again my own opinion. The food was very nice and thes staff here do whizz around to make sure you have everything you need! Lobby bar food is a great touch if your peckish too, good choice. It's so peaceful here just what we both needed for a few nights. I'll be back again to relax in a few months for definite 👍🏻

We had a great time. We had a huge room with large balcony, his & hers sinks, bath and separate walk in shower. Safe in room (no charge). Staff in all areas were very friendly & keen to please. Nice to have outdoor & indoor pool- towels provided for loungers. The spa is there but is an extra charge. Hairdresser also on site. Gym is free to access. We also used the Table tennis table. Some areas of decor are a little tired, which I why I think some people have commented that its not the 5* they expected. For us, the cleanliness & most of all the staff made it a great break. We had taxi transport from airport which took 1 hour.

This hotel is classed as a five star but needs considerable upgrading Our room which was a junior suite was very dated and a number of things were broken. The shower leaked so much it flooded the bathroom because there were no seals on the door. The vanity mirror was coming away from the wall and the actual mirror fell off. They did fix these two issues when we complained The air conditioning did not work in our room and when we complained they informed us that it was not working in any of the rooms in the hotel and told us to put on the ceiling fan to cool the room, which did not solve the issue. The light on the fan also did not work We had two loungers on the balcony but no cushions or towels for them so they couldn’t be used Plugs weren’t working and one of the switches next to the bed was broken Reception were very blasé about all the issues There saving grace was that the restaurants were excellent and the service in them very good However wouldn’t recommend staying at this hotel as there are far superior ones at a cheaper price in the area Very disappointed with our stay there