El Conquistador Resort

The room so nice but the resorts is very meh. Nothing is included, not even a continental breakfast. Everything is an add on price. There are 3 restaurants on site that are overpriced and nothing remarkable. I wish I had stayed somewhere else for this price.

My sister-in-law made reservations for two nights in February. I was planning to meet them for one night. When it looked like there was no availability for the night I wanted, I called the hotel, who transferred me to reservations. I then spent ten minutes on the phone, was thrilled that they said they could give me an interior room for a good price, gave my address, phone number (odd that they asked that) and credit card number. When I got the email confirmation, it turned out I had been booked for a resort in OREGON! They must use the same outside vendor for reservations, but why in heavens name didn't they make it clear when they transferred me? When I told my sister-in-law, she decided she better double-check their reservation. It turns out they booked them for the date she contacted them, not the dates she requested. In other words, two days that have already passed. She spent a long time on the phone today trying to get it cleared up and trying to re-book for the dates they want, but now the price has gone up by $300 a NIGHT! At least they agreed to refund the charges for the erroneous reservation, but it's really thrown a wrench in their vacation plans.

Osbel was the consummate host, delivering a 5-star evening of excellent service and oh-so- memorable food! The Jamon Ibérico appetizer was plate-licking good…. Oh, that honey! For dinner, I had the filet mignon and my husband had the special, red snapper. Both were outstanding, and our thoroughly cleaned plates bore testament to our appreciation for these excellent preparations. If you stay at El Conquistador, do not miss Osbel at BoNo!

The grounds and lobby are amazing as are the pools. Our room was a double queen ocean view with a balcony and huge bathroom. It’s dated. It’s wearing down. Few issues (ceiling fan didn’t go above a whisper, shower faucet handle broken but made it work, walls thin so heard everyone returning at wee hours and children running up and down the halls(…It’s a complex complex and u are not given any pamphlets on the many restaurants. Drinks were really not good. Parking a bit if a nightmare. You park down the hill, $16 a night. You must validate outside the resort entrance in order to get your car in and out. A sizable charge is added to your credit card for u to purchase meals without a card. Staff were VERY FRIENDly and accommodating! The place is beautiful… just wished things had been explained better to us. The golf course looked gorgeous! The shops inside had beautiful but costly items. Meals were adequate and costly… ie…2 burgers and fries and two drinks $72. We had more fun at mealtime exiting the resort to the right and traveling down to Fajardo!

Excellent service Osbel knew the menu inside and out great recommendations on food and drink. I would definitely recommend him as a server for anyone that is interested in going to Bono in El conquistador. The short ribs were amazing here everyone needs to visit this restaurant.