El Conquistador Resort

The check in was slow and not at all5 stars. they were not engaging and did not feel welcoming, we had just arrived off a 13 hour trip and NOT EVEN a glass of water was offered. There was no bellhop so we took our own bags to room. Our vaca travel told us it was free breakfast — it was not! NONE of the restaurants will accept cash and you have to use credit card or charge to room. The workers (other than Italian restaurant) are giving 2-3 star service but they are charging 5 star fees for mediocre at best service to guests. The pool area should offer water bottle service as a freebie and good gesture, especially for the amount of families and kids at this resort. The resort shoukd also have some activity organizers, offer local/featured food from area restaurants to live up the dull atmosphere. Have pool games, activities, etc! one day at 10 am they had heavy/hard core music playing by the pool— ridiculous. We were there 10 years ago and upon arrival were given a warm welcome at that time, a drink at check in and offers of things to do while visiting. You have one chance to make an impression, your front desk workers have to be smiling, engaging, and giving legendary service. again this was achieved 10 years ago, not this visit once! Every time we went down there to ask a question they seemed bothered, annoyed, and not interested in serving — they are in the service industry for goodness’ sake! The grounds have litter and garbage scattered throughout and honestly the resort is beautiful— take pride in keeping it tour ready and pleasing. We will not return and we spent a TON of money for mediocre to fair food and even worse service.

We traveled there in Nov 2024 - it was myself and my two kids ages 13 and 9 Just some info about us - we are Indian and we are lacto-ovo-vegetarian Some people in previous reviews have felt they were discriminated against - I never felt this way with any interaction with the staff or bartenders during our stay I also felt that although there could have been a few more vegetarian friendly items, For example black beans in the Mexican restaurant or the nachos, we found enough vegetarian items Bono, the fine Italian restaurant, although very pricey (our bill was on average $175 for 3 people with only one drink and no dessert) has many vegetarian options - especially good is the Eggplant, Arancini Balls, Gnocchi La Ezkina is Mexican and has decent veg options as well as Ventanas for breakfast The Water park has impossible burgers (which are not Impossible but garden burgers but still tasty and filling enough) There is also the Oats juice bar w smoothies, Acai bowls, fresh pressed juice and signature coffees The coffee shop is also open 24/7 and has egg and cheese breakfast burritos and bakery items Food quality overall is like 3.5, Bono is 4.5 Rooms are outdated and need to be upgraded but were clean, no bugs. Our sink wasn’t initially draining and we asked the front desk and they did have someone fix it right away. Bed quality is average and felt the sheets were itchy TV was big and had Netflix and YouTube So Rooms got a 2/5 Service was pretty good - bartenders were fast with drinks and alcohol was decent amount - if you go to Bar 21, Rooftop Bar, the Old Fashioned are amazing Sometimes food at Ventanas came out slow and they were slow to take orders but everywhere else was good and fast Service I give overall 4/5 Property is absolutely gorgeous and huge - lots of bars and restaurants and spaces to sit and chat - it wasn’t overall crowded, lots of pools and hot tubs so never felt we didn’t have enough space The Water Park is honestly the best part - very fun, kids were entertained for hours, the pool is clean, bathrooms were clean The sights are gorgeous looking off the edge of the cliff - literally endless spectacular views The boats to the island were fast and frequent The Funicular (cable car) is also fast and frequent although it did break down for 1.5 hours and we all felt hopeless during that time bc there is no other way to get to the main resort So I would give overall property 4/5 Be prepared to spend $400-500+ a day on food and drinks (there is also a $75 resort fee I didn’t know about when I booked but that’s pretty normal) Its about 1 hour from San Juan airport so you can’t just use an Uber and grab a bit to eat locally bc its too far from anything We didn’t leave the resort the whole time Approx $65 Uber ride from airport to the resort (if you book Taxi it’s $135 through the hotel so just use Uber) - it was safe and efficient Overall we had a great trip but probably wouldn’t book again just cuz rooms and bedding could be nicer and food choices were limited and on the expensive side

Honestly it was all About the service. Our server Osbal was very quick and tended to our needs and CARES. He recommended to osso buco which was very very good. We will definitely eat here again while we are staying at the hotel. We also had the ceaser.

We had a fantastic time as a family. Osbel was a great server and we ate more than we should have :) Excited to come back next time we are at el conquistador. We had no trouble getting a table for an early dinner but I felt a bit underdressed. At least all my daughters looked nice :)

This was one of the best meals I’ve ever had. I very rarely finish my meal but I basically licked my plate for dinner and dessert. Osbel was an amazing waiter. Very attentive and kind and made our meal that much better. I already can’t wait to come back. Even my picky eight year old loved his meal. Not one crumb of dessert was left and we ordered one of everything!