Nemacolin

From the initial check-in to the transportation around the property. Every staff member was friendly and more than helpful. Only stayed for 1 night and 2 days. Not enough time to see and enjoy the entire property. FANTASTIC experience. Can't wait to go back.

What a delightful place! From the moment we arrived, we were greeted with warm and friendly service. The Chateau was breathtaking, and our Junior Suite was a spacious room with impeccable style. The food was consistently great, especially the complimentary room service breakfast. We had a blast snow tubing in the morning at the “Peak,” although other activities were limited. Despite this, this fantastic getaway location is a must-visit. I highly recommend it!

While my stay was lovely at the time, my personal property was mishandled and stolen from from me by the resort. They were supposed to load up my luggage and items onto a cart, but an entire rack of clothing was omitted, kept by the staff, and later disposed of. I spoke with them several times after my stay and they did not disclose they had my personal items, even though they had a full itemized record on file. Having stayed in 30+ hotels over the last 3 years, I have never had an experience like this - even at hotels with fewer stars and less reputation. It's quite disappointing as this is an expensive resort that touts white glove service, yet they have essentially told me there is nothing they can do (except change the policy - which does not apply to me as I won't be returning), despite this being their mistake. Unfortunately, the items were irreplaceable vintage pieces, and the security team and management have not resolved my request despite my attempts to work with them before having to leave this review. Upon my follow up, they told me they had closed my issue out without giving me any notice. For this reason, I do not feel I can recommend this hotel given the lack of security and respect for personal property. They let me know they HAD a policy (at the time of my stay) to not disclose when personal items are left on site (which I cannot comprehend as every single hotel my family, friends and I have stayed at is PROACTIVE about personal property left in rooms), which they have since changed due to the traumatic experience I had to go through. I feel violated and dismissed and caution anyone staying there to be extremely careful with personal items. I would call after each stay to specifically ask for anything left in the room, and do not have the bell staff load your items as they were not thorough.

Never been to Nemacolin Resort before. Stayed at the Chateau. What a Beautiful Place!! From beginning to end . Called a couple of times before arriving to change activities and customer service couldn't be better. At a time when customer service is at an all time low the customer service at the Nemacolin is 5+ Stars. A couple of people were telling me "Yeah, but they're acting". Who cares!?!? Whether they genuinely care or not they made me feel like they did. Before the phone call ended they reviewed the activities, the time, the price changes. Made sure it was all to my satisfaction. Awesome!! When we got to The Chateau we were met by a beautiful lady named Lisa. The biggest lie we hear in life is "Everybody is replaceable". You can definitely find someone to replace her....that's the easy part. But find someone with her knowledge, personality, sense of humor, that can't not be replaced. She makes the whole place shine!! Uplifting personality. She took her time to show us around. The Boutiques, Ice Cream Shoppe, etc. She informed us of the Butler service. It was just "WOW!!!' Excellent service. Every time I seen her she was on the go but never too busy to say "Hello" and made sure everything was okay. She enjoy what she does and truly puts her heart into everything she does. No amount of training a teach anyone that. Looking forward to seeing her again when I return!! Now for a little bit of bad news......Not terrible, more like disappointing was the Casino. Very nice place. The restaurant in the casino was okay. The casino had the usual slot machines, Blackjack, Roulette, Craps, various tables with Poker games. What they didn't was Texas Hold'em Poker tables. I'm sure to many it's not a big deal. I was just disappointed. Other than that the activities at Nemacolin are great! So many to choose from. We did the Big Cat Adventure and the Dog Sledding. What a great time! We had no idea what to expect so we tried it out for the weekend. Looking forward to booking 5 Day 4 Night stay the next time! A Very Special Thank You To Lisa!! She is an inspiration. Honestly. She is. Thank you for everything. Hope too see you soon!! Kimberly Widor & Rosario Stracuzzi

I travel quite a bit globally for work at four and five star hotels. Nemacolin is on my top five for favorite hotels and experiences. They are nestled in the mountains in Pennsylvania and a small town. When you drive up to the resort you feel like you’ve been transported into another world in Europe. The story behind the resort is heartwarming. The Château is absolutely stunning. We have stayed in the rooms at the Château in the past and they are gorgeous and immaculate. The falling rock hotel is now geared more toward adults and still includes Butler service. It is a peaceful location, they have wonderful food at the restaurant and are near the holistic healing center. The resort is styled to reflect Frank Lloyd Wright’s work. Finally, the grand Lodge is absolutely incredible. This was our first time staying at the grand Lodge as we’ve stayed at the other areas of the hotel. They have recently remodeled the grand Lodge and the rooms are absolutely incredible. I believe there are 55 suites so the rooms are larger in size. They come equipped with a sitting area, a nice size bedroom, closets, a wet bar, quite a few books to choose from if you’re looking to read a gorgeous shower, a Dyson hairdryer, a heated toilet with a bidet, a deep soaking tub built for two, surround sound that can be heard throughout the entire room or can be in one room if you choose. In addition, a Butler will draw you a bath And even provide you with pillows that you have selected from a menu. When they draw your bath, they can do anything from bath bombs, to rose petals to bubble baths or rubber duckies for the kids. The dinner at Aquis was fantastic, nightcap was a lot of fun. The peak is incredible with all of the amazing activities in the wonderful outdoor heated pool. The art activities are fine and there is great shopping and the shuttle drivers make the experience fun. The spa is incredible and they have a number of unique experiences. In addition to the resort style rooms, they also have townhomes and houses on property that can be selected for a stay. There’s music throughout the property in the evenings and nightcap even offers on select nights a cabaret show that is a lot of fun and adult friendly. They have ice cream and movies and popcorn, galore, and almost any amenity that you can think of. The resort can be romantic or family, friendly, and has something for everyone. Your kids will love the mini golf area, the pools the kids club, the Art and all of the activities such as snow tubing or dog sledding, a zoo; off-roading, bowling, axe throwing, ninja gym, ice skating, a carousel and movie area just to name a few things. Our dogs even love to stay at Nemacolin Wooflands. When we arrive, they literally run out of the car and ditch us without saying goodbye. We receive daily pictures of them, smiling and wagging their tails and having the best time of their lives. They even give options of bedtime stories and swimming in the pool or other activities. So your dogs can even live in the lap of luxury. The restaurants offer a variety of food from steak, chicken, seafood, and More. The team treats you as though you’re the only one in the room and makes you feel special. Often times they will call you by name throughout your entire stay and they will do their best to accommodate your requests. We have stayed as a couple and we have brought our kids in the past. In fact, our children have each personally requested to come in the past for their individual birthdays over going to Disney. Our family highly recommend Nemacolin to anyone that is able to go. The price fluctuates throughout the year and can be rather high, but they also run specials from time to time for those who don’t want to spend top dollar. During the holidays, they have some incredible events with celebrities and Unique experiences as well. This family also invest quite a bit into the local community and they employ around 1400 people throughout the year. It is nice to support a family owned business in a small community. The experience at Nemacolin is top notch and it is one of the best resorts with some of the best restaurants in the world. You can truly escape and do just about anything in the small slice of heaven. We can’t wait to come back.