Nemacolin

1. Our check - in was delayed beyond 4 pm since they could not clean the room until that time and when we finally reached our townhome, we were greeted with 3 large trash bags right by the side of our door. The bathrooms did not have enough body soap in the dispenser bottle. 2. Housekeeping only serviced our townhome for 1 of 5 days of our stay. 3. It snowed every day during our stay but the snow from the back-deck of the townhome was only cleared on one of 5 days. 4. We ordered room service at night on 1/4 and they messed up the order. What is worse is that gratuity was already included but the lady who brought the food and receipt had folded the one which listed that gratuity was already included and had me sign the other receipt which just had the total amount on which I added another 20% for a messed up order. 5. I had a terrible experience with shuttle pick up; I had requested a shuttle from spa to townhomes and two shuttles passed without stopping and then I had to stand outside in freezing cold for 10 minutes for a shuttle going oil another direction that I had to flag to stop and give me a ride. 6. I shared my experience with the Nemacolin guest services number (724-202-0826) on which guest services was texting me everyday for our 5-day stay but I did not receive any reply after my text which included the points I have listed above. Overall I the service at Nemacolin Resort in Farmington, PA was terrible.

Nemacolin is a beautiful resort. The design and artwork throughout the hotel are stunning. We stayed in a suite at the newly renovated Chateau. The room was great. The food in the restaurants is expensive but the quality is top notch, so no complaints there. We had a couple shuttle drivers who made sure to tell us about the property and point out fun things to see. It was a nice visit. However, there were several service issues throughout our stay. First, our room came with butler service, but I never saw or heard from them throughout the stay. We noticed that the room next to us would put out a slip of paper for coffee/tea service in the morning. That should have been offered to us but never was. So we ordered tea and coffee from room service and paid $$$ for it when it should have been included. There is also a binder in the room with Nemacolin merchandise, and it says on every page to call the butler/concierge to order any of the items and have them brought to your room. We wanted to order 3 robes as souvenirs, but when I called they acted like they had no idea what I was talking about. After some confusion, they called back and said they didn't have them in stock. They told me to order it from their website. (which comes with a hefty shipping charge and doesn't really qualify as a souvenir) The bathroom scale was out of battery, so I left a note with the daily gratuity asking them to replace them. They never did. These small misses added up over the course of the stay. It felt like some of the offerings look great paper only.

This was our first trip back since the renovations. Nemacolin never disappoints. We stayed at The Chateau & the rooms are spacious & beautifully decorated, though I did miss the baby blue decor. We really enjoyed the Jazz Show & Elves after Dark at The Nightcap Lounge. Our daughter could not join us on this trip & were able to get the extra large gingerbread house and all the candies boxed to go, so we could decorate on her break. The service is exceptional! I can’t wait for our next visit .

My husband and I have visited Nemacolin many times and always departed looking forward to our next stay. Unfortunately, our last visit was a major disappointment. We traveled with our young grandchildren, ages two and four, very excited for a fun weekend. Our experience this trip left us agreeing that the shine has come off the penny at Nemacolin. Some of the issues we experienced were a room mix up, extremely long wait times for a shuttle with very small children in frigid temperatures, staff giving incorrect information, disappointing experiences, and VERY limited healthy menu selections geared to young children. We also agreed that the Hardy Holiday Village was basically a marketing opportunity for a captive audience. When staying at Nemacolin, you know that the price points are indicative of an exclusive resort, and contribute to the overall experience. However, being charged over 60 dollars for 1 children’s meal consisting of a chicken breast, plain noodles and mushrooms is beyond reasonable. The resort was beautifully decorated, but the service and value at Nemacolin have diminished. We will be looking for a new destination to celebrate the holidays with our family in the future.

Extremely over priced for what we got. My chair AND coffee cup were both filthy, I almost left. I guess that’s what I get for showing up last lol. If that wasn’t bad enough I found a piece of broken glass under the table and crumbs under the table.