Emerald Lake Lodge

Amazing experience, amazing place to stay!! Friendly staffs make up the outdated room. but it gives the Cabin vibe to the max. The food at the resturant is out of this world! I will go back just to have the Bison Ribeye! Cooked to perfection. And it is awesome that the hot tube is finally open after 3 yrs wait. And it is HOT!! Very nice place for a get away!!

We cannot say enough about our fantastic experience at the Emerald Lake Lodge! We stayed in Cabin 121 which has the premiere corner view overlooking the lake. This cabin had a large living room, a large bedroom with a full bath and also a half bath. It was a rustic, yet cozy and comfortable atmosphere with a wood-burning fireplace and wrap around deck where we were visited daily by birds while in our robes and coffee! Our interaction with every staff member was excellent, engaging and friendly from the reservations, shuttle, check in, lounge, restaurant, front desk to maintenance. We thought the food and cocktails were creative and delicious. We cannot fathom the negative comments on here. It is correct - there are are no TV's and WiFi in your room and it is advertised as such. This place is meant to be an escape in the YoHo National Forest. Get out on the trails and enjoy the outdoors. We felt this place was magical, so much so, that we extended our stay for another night. A special thanks to Sam and Sarah that made this all happen!

We stayed at the lodge for a wedding (so brought our young children - however not a child friendly place.) Mildly overrated, but a beautiful location and we were overall satisfied with our stay. One front desk staff member was quite unprofessional and rude on several occasions.

Arrived mid-afternoon for two nights and stayed in 213 which had a side lake view from the balcony and is certainly not an accessible room as many steps to navigate. It was also close to one of the cafés which was closed but from which the sound of a loud fan could be heard.  It was fine for us although walls between apartments are quite thin so you really get to know your neighbours. On the first night we couldn’t decide whether to eat on-site or visit a restaurant down the road. The decision was made for us when there was an issue with the main lodge accessing water which meant no food or drink was available on-site. This was poorly communicated to guests and there appeared to be no contingency for guests who had young children or had consumed alcohol so could not drive elsewhere. We were fortunate this was not the case for us and so we were able to go off-site for dinner. Water issues had been resolved by breakfast and the buffet breakfast is a convenient option using quality ingredients, although the hot options could have been hotter. Staff we encountered were all friendly. Previous reviews helped to manage expectations but sustainability would appear to be a low priority for CRMR and they have some work to do if they are to remain competitive.

Location and scenery spectacular. Room was outdated and not very clean, cobwebs and stains everywhere. Stayed for two nights. The meal the first night was a salad, very, very poor even one of the staff commented on it, my wife’s meal was fine. Second night, no water in the place meant no food and it was such a shambles between the staff and lack of management guidance, some got free carry out others paid, what a disaster. We got no food for twenty four hours as we had a drink and couldn’t drive. We explained the next morning,the girl on the desk was a star and offered us free breakfast but we declined, just wanted to get out of there!!! Saying that the breakfast was nice the morning we had it but the rest of the time food and lodgings was very poor. Staff did their best but we felt it was rudderless due to lack of hiding management!! It was part of package so I’m sure it was expensive.