Shangri-La's Fijian Resort & Spa

For a Shangri-La, this is the worst one. Absolutely terrible, I will be ensuring I tell friends and family of our experience and we will not return. The only reason they get a 1 star is because of the beach access, the spa and some of the people. We stayed for a week and in our package all food and drinks were included yet no information was given to us at check-in. We were never told about the QR code, what the drinks and food package included, about the nanny service, kids club, NOTHING. We also had to move rooms twice and one of the parties travelling with us had to move 3 times. The communication in this place is so unbelievably poor and I would not return. My advice to those with the drinks & food package is that you need to check your bills often because we were constantly finding that even though it was all included, numerous meals and drinks were still being charged. Not impressed whatsoever.

An unforgettable experience! The staff were incredibly friendly and welcoming, making us feel right at home. The food was absolutely amazing, bursting with authentic flavors. Service was top-notch, and we loved the opportunity to immerse ourselves in the local culture. Highly recommend.

We had a great experience at the Shangri-La resort. Thank you to the two ladies that gave an amazing 90 min couples massage on Friday 15/11 at 1.45pm. It was super relaxing and we would recommend this to others! We had a traditional Fijian Bobo massage and we really enjoyed it!

Our stay was so amazing! Napoleon was so kind and helpful during our stay!! I highly recommend coming and definitely taking a photo with him! The resort is very nice and every one of the staff is so kind to all! They are constantly saying Bula and it makes you feel very welcome!

Great Stay at Shangri La. All staff were friendly from Napolioni at the front lobby to the bartenders and cleaners and pool staff. Rooms are spacious and clean. Plenty outdoor activities for kids, snorkeling, floating bouncy, castle, kayaking.