Tenaya Lodge at Yosemite

It was a disappointing experience. I was looking forward to a family vacation but the many issues had us wanting to leave early. The resort is run down. Lodge rooms have little storage or space for clothes, there are popcorn ceilings and the furniture is dated. The air conditioning didn’t work, was loud and our room smelled. There isn’t regular cleaning of the rooms or main areas. Most public spaces are left dirty or unattended. When we asked for help with planning a tour to Yosemite, we were met with a grumpy person who handed us a brochure to arrange ourselves. The kids game rooms have broken games, unleveled ping pong table with no net, ice skating is difficult because the ice isn’t taken care of so it is choppy. But on our second night at 10pm, there was a fire alarm and we woke up our children to leave our room and were told contradictory information of when we could re- enter our room. It made me nervous that communication between staff is not streamlined for safety issues. Tenaya has potential but the lack of care, cleanliness and lack of communication for safety issues has our family not willing to come back.

Tenaya Lodge is a beautiful mountain resort with a huge potential to offer you a dream getaway. We spent our Thanksgiving weekend there with our friends. Our room was clean and spacious. Bed was comfortable. The resort offers an indoor pool, gaming room, a spa and beautiful hiking trails nearby. Our first impressions were quite positive when we arrived. However, we left the resort quite disappointed due to poor customer service and lack of hospitality we received. We had the most unfortunate experience at Jackalope's Bar & grill - the only restaurant option in the main lodge. We went there to grab drinks after dinner and enjoy our time together as a group. The staff is very strict about seating and after buying drinks you are not allowed to take any of the available tables nearby. The staff was unaccommodating and they were simply rude. Restaurant supervisor and even hotel (night shift) manager have no idea how to handle these situations and comfort customers when conflicts like this happen. If you care about hospitality and quality of service in your stays, don't waste your money here. It's best to consider alternatives to enjoy the beautiful nature with piece of mind.

I enjoyed a stellar stay at the Tenaya. The facility is lovely and well-maintained with tons of activity options available. I was attending a conference and the room and catering was excellent. The rooms were well-appointed and the housekeeping was excellent. Restaurant staff was super helpful as was the front desk staff and gift shop staff. Fantastic stay all around.

Unfortunately, our experience at Tenaya was marred by appalling customer service. From the moment we arrived, the front desk staff was uninterested and unhelpful. The restaurant staff was worse—refusing to let us sit where we wanted and displaying a terrible attitude. When we raised the issue, the manager sided with the staff and suggested they not serve us, rather than offering a solution. To make matters worse, the hotel manager never even apologized. The lack of professionalism and care from the staff was shocking, and I will not be returning.

Great location and hospitable service in the deli where they serve coffee and light bites all day long. Not a fan of the shower since water pressure is not high, but everything else was pleasant. They provided hot chocolate and smores kits for free to hotel guests. I'd go back again