NH Collection Firenze Porta Rossa

I've been here for work and this hotel has been the best to me for service attention for guest request and so on.. Once you enter to this hotel is seems a open meuseum for all the history is there in every corner! I've really appreciate the free upgrade on the junior suite with the afrescos on it, a welcome amenities really unique one and also the restaurant choises. (Special mention to the guest relations manager Nadine that was so kind and help before and during the stay). I will definetely come back for work and even with the family!

This is a very beautiful, centrally located hotel. The building itself is old and lovely, in the middle of many old and lovely buildings. The location is terrific, just a short walk to many things. Our room was big, bright and comfortable. What really set the hotel apart was how exceptionally friendly and helpful all of the staff were. Standout!

Everything about my stay was perfect. From the greeting upon arrival, showing me the room, breakfast in the morning, staff at breakfast, everything. I had a fabulous room. The little gifts were very thoughtful. The size of the room and bed super comfortable. Every evening someone would come and leave a chocolate, towel on the floor and in the bathroom. Small touches that make you feel well taken care of. Breakfast - highly recommend the omelette with zucchini and onion. Ana and Giani were always warm and welcoming and both remembered my order from the day before. I wouldn't skip the breakfast. The location is perfect. Right by the Strozzi palace, Duomo, Piazza de la Republica, Ponte Vecchio, Palazzio Vecchio. The hotel is accessible by bus from the train station. A perfect stay.

Bed Bugs Meet Apathy: This was my second stay at NH Porta Rosa Hotel (10 night stay at the NH Porta Rosa) and I was scheduled to stay at the hotel for a third time, in late November, for the Thanksgiving Holiday. I have, since my last stay, cancelled my third visit. (It is important to note that this is the only hotel I stayed at during this trip to Italy) Unfortunately, the Family Room that I booked was infested with Bed Bugs. The bugs were feasting on me for several days before I became concerned. This was partly due to me dismissing the bites as regular mosquito bites and partly to my inexperience with Bed Bugs. It was not until I was consistently being bit in new places, including my face, that I asked the Hotel to recommend a doctor. I went to see the dermatologist that the Hotel staff recommended. The Dermatologist, immediately upon seeing the bites, asked if I were staying in a hostel. The doctor then explained that they were bed bugs that originate in the place that I was sleeping. I informed the hotel staff that the doctor diagnosed the bites as bed bugs and that the source is in the room I was currently staying in. Only after considerable debating and a full day of dealing with only the staff, because the General Manager never had time to speak to me himself, did they change my room and not charge me for that night’s stay. It was only after considerable effort, in explaining that I had to undergone several days of discomfort and interference with my vacation plans, as well as additional costs in medical and laundry bills (to have all my clothes laundered before being able to bring them back into my home) did they discount me for another nights stay. Unfortunately, the Hotel staff did not seem to understand the difference between cleaning the room and exterminating the bugs from the room. I do not believe, after having several conversations with the staff, that they will take the proper steps to avoid another hotel guest from undergoing the same fate. To further note, I have travelled to Italy my entire life and am a fluent Italian speaker, I have never experienced this level of indifference and apathy in addressing a serious concern.

A gorgeous characterful building with stylish decor and one of the best breakfasts I have experienced on holiday. The bar drinks and snacks were delightfully elegant. Room was quite small and cost was high but it is certainly worth it for the central location and for a special experience. Staff are first rate.