Bernini Palace Hotel

This hotel is very central to a lot of the tourist areas. It’s behind the palace and Uffizi but out of the main tourist square, which was perfect for what we needed. Staff were attentive and helpful. The lobby of the hotel was comfortable with a bar to the end. We had a ‘Classic’ room on the third floor. Some of the reviews have said the rooms are small with no air con. I was pleasantly surprised by the size and adequate for the price we paid - although very dark where we had to have the light on all the time. We had a comfortable king sized bed and the bathroom was a reasonable size with toiletries, bath robes and slippers. Mini bar (for a price), tea and coffee making facilitates were available in the room and replenished daily. Coffee machine would have been nice considering it’s supposed to be a 5star. There was a turn down service in the evening. The aircon worked well and welcomed after a day in the sunshine. Breakfast was included which was the usual Buffett style - nothing outstanding. At a cost other breakfast items could be ordered (poached eggs for example). Table service for drinks etc and some hot options. Staff attentive and hard working. We were pleased with the hotel but I would not consider to be a 5star. Our window faced out into a dirty courtyard with no view at all. There were signs of wear and tear in the hotel and areas that needed rejuvenating (carpets etc) however don’t let that put your off as this is a good hotel in a convenient great location. City tax is an additional £8 per person, per night payable on checkout. Top tip - we contacted the concierge about a taxi to and from the hotel. We were quoted at €260 for the return trip. The tram from the airport to the centre is €1.70 and a 10 min walk, or there is a taxi rank where there is always someone available outside at the end of the road for €40. Not a complaint, but just to make others aware of the price difference.

Beautiful hotel in the heart of Florence. Friendly staff, comfortable bedroom with high quality bed linen. The bar area is lovely and a great place to chill with a cocktail (or 2!) I would highly recommend and will definitely be back! Thank you

The front end staff were unhelpful and lied to our Travel Agent about us complaining about an issue that they simply did not choose to resolve then offered two single beds type room for $1000 additional euro for 4 nights so we went to Goway Travel who although we paid and told to book all our hotel rooms two single beds dropped the ball and keep us in queens. It was a battle for 21 days throughout Italy. Started in the basement in Dungeon room for two nights stuffy dark extremely cramped space creepy sewer smell then moved for two nights to bright gorgeous room 2 floors up with windows and gorgeous bathroom at no additional charge. We found a rooftop patio to enjoy at night with a drink from the hotel bar. The Staff and Service in the Hotel Breakfast Area were such hard working efficient women. The food was plentiful and delicious as was the setting. The hotel is in the heart of the city had some of the best meals at surrounding restaurants in the vicinity. Not sure if I would stay again though sorry but you need to fix the septic smell in the hallways and teach the front end staff to communicate with more respect and to not gouge your patrons to go from a queen to two single beds that’s all we wanted and then when we say no you put us in the old horses stable on bottom floor and call it the Tuscany Rooms say give us $1000 euro more and you can have the bed type you want! So yah for what we paid per night should of taken better care of us.

While the property is beautiful and centrally located, for the price per night, the housekeeping was lackluster! I was shocked. We came back to the room at 2:30pm and it still hadn't been made up. When I called to have it cleaned, it was half a job. Very disappointing. Also, the room needs updating. Some walls were outright dirty. On the bright side, the breakfast buffet was outstanding! The front desk and wait staff were excellent! Overall, I was disappointed in the overall room presentation and housekeeping time. It's a lot of money! It should be perfect!

Excellent hotel, Great location central to everywhere which put everything in walking distance although there were golf cart type taxis outside the hotel. staff were extremely helpful. Hotel room was very clean and great Tuscan design. Great breakfast which really set you up for the day. beautiful hotel throughout with everything at a high standard.