Hotel Helvetia & Bristol

Where do I even begin? First and foremost, we want to extend our gratitude to the exceptional reception and door staff. Despite a booking mishap on our part, they went above and beyond to resolve the issue quickly and efficiently, making us feel truly valued . The hotel itself is simply stunning. The rooms exude luxury and comfort, offering an impeccable stay. Housekeeping is outstanding, ensuring everything is spotless and restocked while seamlessly working around your schedule. The spa is an absolute highlight, with beautiful facilities that leave you feeling rejuvenated and glowing - with salt room and ice chamber were particular favourites. Dining at the restaurant is an experience in itself. The waitstaff and sommelier are attentive, knowledgeable, and genuinely friendly, creating a memorable atmosphere. Breakfast is an indulgence not to be missed, with an impressive selection of pastries and hot dishes. Once again, the service was flawless—true 5-star treatment. The place is magical. Thank you, Hotel Helvetia & Bristol for hosting us in your exceptional establishment. We can’t wait to return.

Absolutely wonderful! Such an amazing staff! Beautiful hotel in a great convenient location! The room was fabulous, as well as the entire hotel. This hotel has so much to offer, with many several options to sit and enjoy a drink. The breakfast was absolutely amazing! I truly can’t wait to stay here again!

Wonderful, fantastic, exceptional hotel and staff. We stayed here for 5 nights and loved every minute of it. The location is perfect, a short walk to all of the main sights. The rooms are wonderful, comfortable and beautiful. The front desk and all staff are exceptional! We highly recommend this hotel and can’t wait to go back!

The hotel is very centrally located, within easy walking distance of everything in central historical Florence. The staff is excellent - very welcoming. The lobby is a sight in itself. The rooms are nice and very comfortable (we stayed in the new Bristol side of the hotel so I can’t speak about the rooms in the older Helvetia side but they were recently remodeled). The spa is amazing for a hotel so centrally located - it is below grade on the Bristol side so is very new (I understand the Bristol side was previously a bank which was added to the hotel in 2021) so access is very easy from the Bristol rooms. The spa is located in the old bank vaults, which previous to that were Roman baths (they left some of those Roman bath walls exposed when building the spa).

This is a wonderful hotel with the best location central to everything!! I stayed her with my daughter and we both agreed we would stay here again. We have a two room suite with two bathrooms which was great for us in the morning when getting ready to go out on our adventures. The food was excellent, the house keeping impeccable and they are very generous with supplies. There’s a steamer in the room, they provide fresh coffee pods & water daily . They made sure daily that all our toiletries were stocked. They a definitely very guest services oriented. Thank you for wonderful accommodations!