Hotel Helvetia & Bristol

Absolutely beautiful hotel! Our room was spacious and lovely, and the service was outstanding. The location of this hotel is perfect. It was very easy to walk to many of the interesting sites in Florence. We would highly recommend staying here!

Thank you and your staff for a truly wonderful stay in your hotel. It was a very special occasion for my partner’s 60th Birthday as well as my brother’s birthday the next day. From beginning to end, our stay in the hotel was exceptional, not only a beautiful place but every single member of the team were outstanding, thoughtful and welcoming. You delivered cake and Prosecco to each of the rooms for the birthdays, a lovely touch! You provided perfect restaurant recommendations and made the bookings. It was one of the best hotels I have ever stayed in, and you all made the celebration so special and perfect! A huge thank you and well done!

The hotel has an exquisite typical Florentine taste. The reception’s staff has been very useful and helped us in getting around the city and discovering all the hidden gems and if you feel tired at night you can eat at the restaurant. Also suggested to try to the SPA.

Where to start with our amazing stay at this beautiful hotel? I guess at the beginning! The hotel staff gave us a very warm and friendly welcome when we checked in. We were escorted to our room which was gorgeous. It was small but that’s to be expected for the most part in Europe. The bed was extremely comfortable. The bathroom although small, felt luxurious. The buffet breakfast was delicious. The staff was always attentive and helpful. The hotel is centrally located which makes it easy to walk to shopping, restaurants, and museums.

Where do I even begin? First and foremost, we want to extend our gratitude to the exceptional reception and door staff. Despite a booking mishap on our part, they went above and beyond to resolve the issue quickly and efficiently, making us feel truly valued . The hotel itself is simply stunning. The rooms exude luxury and comfort, offering an impeccable stay. Housekeeping is outstanding, ensuring everything is spotless and restocked while seamlessly working around your schedule. The spa is an absolute highlight, with beautiful facilities that leave you feeling rejuvenated and glowing - with salt room and ice chamber were particular favourites. Dining at the restaurant is an experience in itself. The waitstaff and sommelier are attentive, knowledgeable, and genuinely friendly, creating a memorable atmosphere. Breakfast is an indulgence not to be missed, with an impressive selection of pastries and hot dishes. Once again, the service was flawless—true 5-star treatment. The place is magical. Thank you, Hotel Helvetia & Bristol for hosting us in your exceptional establishment. We can’t wait to return.