Hotel Regency

We stayed at Hotel Regency for 3 nights and had an incredibly memorable experience. The hotel itself is incredibly charming and very tastefully curated. As a boutique hotel, you will not find a lot of guests staying at one time which allows for a quiet environment and calming atmosphere. What really is the standout of Hotel Regency are the people who work there. In the U.S., we could not obtain tickets to the Uffizi Gallery and Academia Gallery (due to some glitch on the mueum's website). We emailed the concierge at Hotel Regency and they helped procure these immediately. Every staff person we encountered was extremely gracious and knowledgable without ever being pretentious. Our rooms were cleaned daily and turned down every evening all while caring for our personal items with utmost care and respect. Our favorite part of the experience was the breakfast. There was an incredible selection of local cheeses, cured meats, eggs, baked goods, fresh fruits, juices and coffees. The only thing that topped the food and beverage selection was the service. We enjoyed having thoughtful conversations with the team. We could not have asked for more and will be lifelong guests of Hotel Regency in all of our future travels to Florence. Thank you Claudia and team!

I have mixed thoughts about this hotel and if Trip Advisor allowed 1/2 star ratings, I would probably give this one 3 1/2 stars rather than 4. The location is great, quick walk from the city center, yet nice and quiet. It is across the street from a park. To me, it was more enjoyable than being right in the middle of the crowds in the city center. The hotel is small and quaint, somewhat old fashioned. My main problem was the lady who checked us in. We were a party of 3 in 2 connecting rooms. The 3rd person was arriving later and the front desk lady kept asking for the 3rd person’s passport- which we did not have. She then handed us a map and said “walk here and do this, walk here and do that..” on and on. When I thanked her and explained we had been to Florence before, she circled something on her map and said “this is as far as you can go.” It was just strange. When we got to our rooms, we saw that the room that was supposed to have 2 beds had not yet been made into 2 beds. I called down and got this same lady who asked me a million questions on why I needed 2 beds. The rooms are fine. They are very old and have been updated but could use a little bit more of a luxurious feel. While clean, they are rather barebones. One of our rooms was always warm and one was freezing, no matter what we did. There is breakfast included every morning, yet the receptionist spent 10 minutes telling me how room service works. When I asked if room service was also included, she gave a snotty laugh. As I said, the hotel is old fashioned and therefore the rooms still have giant, brass keys. You need to leave the key with the front desk when you go out and pick it up upon return. Something I haven’t seen in 100 years, but ok. However, several times when we went to get our key, there was no one there to get it for us. And the last part- the rooms had no extra rolls of toilet paper! We had to call and ask for more! Never have I seen this happen. All and all, it stay was fine, but it was a bit pricy for what it was. As there are so many choices in Florence, I would probably not chose to stay here again.

A real gem. Truly a treat. Travelled as 2 couples. Have been to Florence many times, but our usual hotel was undergoing renovations. The hotel was located away from the hustle and bustle of the central tourist area, but close enough to easily access it. An oasis in the city.

We thoroughly enjoyed our stay at Hotel Regency. Our room was spacious and overlooked the beautiful park opposite the hotel. The hotel is very well appointed and maintained. The staff are delightful and exceptionally helpful with requests for booking restaurants, galleries and transport. We loved the delicious breakfast each day before our daily walks to the city centre through the elegant neighbourhood. Highly recommended

Upon arrival we were assigned an outdated noisy room which was the only room on the ground floor located near offices and storage rooms and facing the street with windows you can't really open since you are practically on the street. We were told this is an upgrade from the room we reserved and that it was a premium room (which was obviously not correct since non of the premium room according to the hotel website is facing the street). our polite requests to change the room were met with refusal. The room had an old bathroom which you don't expect at a 5 stars hotel and an outdated shower with only a showerhead and no hand shower. The other side of one of the walls is used for storage or parking (couldn't figure out the noise) and from time to time there was banging on the walls which made the whole experience even worse. From other reviews I see that other people got better rooms. So in sum I can say that booking a room in this hotel is like going to a casino. you might get lucky and get one on the refurbished rooms or get an old noisy room not worth your money.