Plaza Hotel Lucchesi

Fabulous. We went there some 20+ years ago. This time we went with your granddaughter. The family duplex was perfect was were the breakfasts and the general sophisticated but relaxed ambience of the hotel. The rooftop bar served delightful drinks and gave beautiful views over Florence. The hotel staff, some of whom Had been there for decades, were superb, probably helped by my Italian; they do appreciate the effort. It was truly memorable. We shall return some time.

Beautiful hotel on the Arno River! Rooms were clean and spacious. Food and drinks are amazing as well! Service was top-notch,especially at the bar inside. The only reason for one star off is the shower in the bathroom. Ours was the size of a phone booth (maybe), and the sides were collapsible and didn't attach to the ground. Therefore, every time one of us would shower, it got water all over the floor of the bathroom, creating quite a mess, even though the bathroom itself was very spacious. If not for that, a 5-star experience for sure.

This hotel is very grand from the moment you step out of your taxi to the moment you are stepping back into your taxi or car. The staff is more than welcoming and eager to help you. We enjoyed a room with a view of the river, which also helped you to see the grand vistas that were available on that side of the hotel. The rooftop bar and pool was very refreshing after a long day of walking around Florence. The view from the rooftop was extremely fascinating as you could see much of Florence there. The room was exquisite. the shower more than adequate as I am a shower person and really enjoy a long, hot shower. The room had a refrigerator and a safe which was also Convenient. The hotel is approximately 10 blocks from the city, but if you walk straight towards the two bridges, you will find yourself in the middle of great shopping,

The hotel was in a great location within walking distance from all the sights and in a quieter area away from the hustle and bustle. Very comfortable room with a view of the Arno river. Lovely rooftop area to sit and admire the views and American bar with a small pool. I had bed and breakfast and I very much enjoyed the wide variety of breakfast on offer. Staff were friendly and welcoming. I would highly recommend this hotel as this was my first solo trip I felt very safe and comfortable. When I arrived the hotel had left me a note wishing me a pleasant stay and a gift bag with biscotti biscuits, a book, and some wax candles. A very lovely welcome for my 4 night stay. Highly recommend.

Arrived on 29th July for 3 nights. I provided a credit card upon arrival - for a pre-authorised amount (€379). This is totally normal practice - and I was assured no monies would be taken. I gave my pin number and credit card. I agreed to this. On 31st July I got a call from Reception. They had "tried to process another pre-authorisation for c.€700 and it had failed". They demanded I went down to Reception. I was confused. 1. I did not authorise another pre-authorisation. I had only authorised €379. 2. I was unaware that ANOTHER pre-authorisation would be taken - nor did I know the amount of a 2nd pre-authorisation. 3. I was told this is "hotel policy". I decided to pay the whole bill - a day early - to make things easier. I then discovered that the hotel had ALREADY TAKEN the agreed pre-authorisation of €379 - and had deducted it off my final balance. I was stunned. At Check-in - we were clearly told that the pre-authorisation was just a Guarantee for the hotel. We were told that no monies would be taken (normal practice). BEWARE This hotel will try to access your credit card - without your knowledge - and then be aggressive with you. I felt like a criminal. The Reception girl was so rude - she ruined my stay. I provided my credit card and pin for the 1st pre-authorisation. The hotel then tried to access this card AGAIN without my permission, without my knowledge and did not provide an amount in advance. I believe this is illegal. Card details are given in strictest confidence - and on TRUST. The hotel claim that this dishonest practice is "hotel policy". I am writing to Visa to inform them.