The St. Regis Florence

From the moment we stepped out of our taxi we felt very welcomed at the st Regis. The service was impeccable, we had the deluxe river view room that came with a butler, ironing service , complimentary tea and coffee brought to our room when we awoke. The facilities in the room were lovely, puffy slippers and night gowns, face cleanser to bamboo toothbrushes. Turn down surface with delicious chocolate truffles left on our pillow. Little touches that make so much difference to the stay. We were here for our anniversary, so the extra hearts on our bed, the tier of nuts and chocolates that awaited us was perfecto. It made our stay very special. The breakfast selection was lovely, a wide variety of foods for all dietary requirements. We enjoyed the complementary drinks that were offered between 6-7 pm, a very talented piano player alongside the waiter that opens a bottle of champagne with a sword in the garden room. The hotel is situated in the perfect place just on the outskirts of the hustle and bustle but 10 - 15 minute walk to the main attractions. The hotel has a beautiful charm that adds to the wonderful city. The staff are lovely and welcoming and I would highly recommend staying in this hotel.

Fabulous 5 star hotel. Amazing decor. Very friendly and professional 5 star service. Room was beautifully decorated with a view over the river. Can’t fault this excellent hotel. Except, €50 per head for breakfast is not good. My wife and I can’t eat €100 of food every morning for breakfast. We went to some of the very excellent cafes within a few minutes walk. In fact we never eat in the hotel as the restaurant lacks atmosphere and is very formal. But beautifully decorated and the staff superb.

Our stay was, overall, enjoyable, but we were a bit disappointed with the property. Not with respect to the staff or cleanliness or comfort, but instead simply because the hotel feels dated and could use a refresh. This is a small quibble really, but rooms are priced at the very top of the Florence market, and as such, should feel fresh and new. Again, staff was great and the hotel is well maintained. It's just probably due for an overhaul sometime in the not too distant future.

I travel frequently for business, but this stay made me feel like I was on a luxury vacation. The rooms were sanctuaries of calm, and the property's attention to technological needs while maintaining an elegant atmosphere was impressive. The staff's ability to be attentive without being intrusive made every moment feel special.

I’ve just arrived for a 2-night stay at the St. Regis Florence, and I feel compelled to share an early review because of the exceptional check-in experience. It might be the best service I’ve ever received upon arrival at a hotel. From the moment I stepped in, every staff member nearby warmly welcomed me, making me feel genuinely valued. Gabriella (I hope I got her name right) provided a detailed introduction to the hotel and its amenities, guided me to my room, and ensured I had all the information I needed for a smooth and enjoyable stay. She was incredibly helpful and friendly throughout the process. So far, I’m incredibly impressed and eagerly looking forward to a wonderful experience ahead.