The St. Regis Florence

A six night stay at the St. Regis on the Piazza Ognissanti. A treat after 25 years absence from Florence. The non-intrusive service, attention to detail and welcoming hospitality of the staff overall was a delight. Jesus provided an introduction to the rooms and amenities. I was provided room 312, the Lorenzo Medici suite. Spacious yet very comfortable with a view across the Arno to the Piazza di Cestello. Walter at the front desk provided several recommendations for dinner and was instrumental in securing reservations for me and my companion to visit the Brancacci Chapel. At breakfast, I was welcomed by Ariana who went out of her way on several requests, including mango juice. At the bar, Erica saw to my evening cocktail. Marco, also at the bar, performed the nightly ritual of opening a bottle of sparkling wine with a saber. The hotel is in an excellent location along the Arno within easy walking distance to major museums, sights, the Duomo and area churches. My focus was in the art and architecture of Florence. The room was excellent and quiet. The bed most comfortable. Highly recommend.

My stay at this hotel was overall enjoyable. The room was excellent—beautifully designed, comfortable, and well-maintained. The highlight was undoubtedly the stunning river view, which made my time in Florence even more special. Waking up to such a breathtaking scene was a memorable experience. The restaurant and bar were both good, offering quality food and a pleasant atmosphere. Most of the staff were welcoming and friendly, contributing to a warm and inviting environment. However, I couldn’t help but notice some inconsistencies in the level of hospitality. While many staff members provided outstanding service to all guests, I observed that a few treated non-white guests differently compared to white guests. This was disappointing, especially given the otherwise high standards of the hotel. If the hotel can address this issue and ensure truly equal treatment for all guests, it would be an exceptional place to stay. Overall, I still enjoyed my visit, primarily due to the fantastic room and river view.

Stayed a couple nights at that hotel, when I checked out to leave to airport, I realized that a good amount of cash was missing out of a bag which has never left the room the entire time of the stay. Very disappointing response from management, Beatrice Massai.

I was lucky to include the St. Regis Florence in my birthday trip in August 2024, and I must say my stay was nothing short of impeccable. The truly unique experience began with a pick-up at the train station, where the chauffeur was accompanied by a concierge. They both took care of my luggage, and on the way to the hotel, the concierge provided me with all the necessary information for my stay. I stayed in two different room types, one of which was the Bottega Veneta suite - absolutely one of a kind! The entire team was incredibly friendly and helpful, making my stay even more memorable. I would definitely choose the St. Regis for future trips to Florence.

While we travel a lot, I'm not a very big review writer. However, this was such an amazing property with fabulous staff, that I had to make sure I recognized them. From the very moment at check in, to the butler staff and dining and housekeeping, I'm not sure I've stayed a nicer property. We even had an issue with our return flight and the staff helped with a seamless additional night stay. Valeria was especially helpful with our early morning breakfast(including our entire stay there)