The St. Regis Florence

Right, listen up you lot. If you're after a place that'll treat you like royalty without the stuffy nonsense, this is it. The folks here are like your favorite aunties and uncles, but ones that really know their onions. Everything's tickety-boo from top to bottom. Get in quick before everyone finds out!

We returned after 2 years to this magnificent hotel! September 28th to October 2nd 2024 Once again, thank you for a wonderful but all too brief stay with you. Arianna Cioni took good care of our reservation and it was great to meet her in person - we were sorry to miss seeing Mr Can Ilgun who was so kind when we visited in September 2022. I must make special mention of the Front office team, (Valeria, Alessandro and others) the Concierge team and the Butler experience team. Marcelo Maculan, Yuri Pigolotti, Matteo, Francesco and Pasquale, Rebecca, Elena, Edoardo, Then Elizabeth(Manager) at the Winter Garden Restaurant and Eduardo (BOTH ATTENTIVE AND HUMOROUS) who looked after us there and also at Breakfast. My daughter Tanya specially commends the Spa and Tina's services. There may be others whose names I cannot remember!! Quite apart from your gorgeous location by the Arno River (we enjoyed our view every day), and the superb amenities you provide, the jewel in your crown is your superlative Customer service. Bravo!! Grazie Mille to all.

I am a frequent 5-Star traveler. This is different. The property, amenities, and the entire staff are beyond my experience in any other "5-Star" hotel. In very limited circumstances, there should be a sixth star for a situation like this. Certainly from now on I will be comparing "luxury" services based on my experience here. The 700 year old building is also in perfect condition.

One of the best hotels in the world! Location, location, location. Lobby, restaurant, and rooms are amazing. Very high ceiling, incredible view from the room, very spacious and incredibly comfortable bathroom. Customer service is above and beyond. Especially many thanks and praises to Ombretta, the director of quality. Housekeeping is the top notch. Highly recommended!

The hotel is located in a good location within easy walking distance of the Centro Historico, the shops but also because it’s on the river provides easy access to the better non touristy restaurants on the other side of the river as well as the best gelato in town. However what made this hotel for me was the exceptional concierge service and the helpful and friendly staff both at breakfast in the balcony and the evening in the Winter Garden. I wasn’t quite sure about what exactly the butler service was for but the gentleman at the concierge desk were outstanding.