The Westin Excelsior Florence

It was wonderful to return to this stunning hotel, ideally set on the banks of the river Arno, just a 10 minute stroll from the Ponte Vecchio. The hotel is quiet, beautiful and the epitome of 5 star. The beds are sumptuous. We opted for a premium guest room with an Arno view, and felt it was definitely worth the extra cost. My only criticism is that the rooms lack a coffee machine, something that’s quite important to me. Unfortunately the roof top bar was closed on this visit but we have enjoyed that on a previous stay at the hotel. It did however give us the opportunity to try the elegant lobby bar. The gym in the basement has everything you need, and feels reasonably airy for a hotel gym. We would definitely return in the future!

This is the premiere hotel in Florence. Better than any other! Great location, great rooms, fantastic service and staff. Over the past 18 years I have stayed close to 50 times and it never disappoints. Particularly fantastic are the Concierges and the Doormen. Always attentive and extremely welcoming, accomodating. Being in Florence is always Magical and the Excelsior just makes it better! Can’t wait to get back!

The guest rooms are spacious; the pillows and linens remind me of home. The hotel is centrally located, no need for a taxi. The staff at Excelsior though is truly exceptional. They know us by name, remember activities from the previous day and ask about them the following day. We have loved our stay here and look forward to many returns.

I wish I could remember everyone's name who works here and thank them personally. Such friendly, professional, smart people! Every single one was so pleasant, from the Front Desk, door men, bartenders, waitresses, the people who cleaned and made up the room. It was a fantastic 3 night stay and we did not want to. leave. I do remember Beatrice showing us around the hotel, giving us a history lesson, shopping recommendations, Church and Museum recommendations, everything. Great stay

There are many nice hotels in Florence. What particularly distinguishes the Excelsior is the exceptional staff. As mentioned in many reviews, they truly are great. What was special for us is that they really go “above and beyond.” A member of our family has special needs due to a health issue. Every single request in that regard was not only accomodated by the hotel but cheerfully and helpfully - never “this can’t be done.” That is truly exceptional.