The Westin Excelsior Florence

This hotel went above & beyond our expectations. Couldn’t recommend it enough for a long or short stay in Florence. The rooms were extremely spacious and kept up so well throughout our 4 days. We looked forward to heading back to our home away from home to escape the long days and unwind. Worth the money! Make sure you have a cocktail and enjoy the live piano player if you get a chance.

We felt wrapped in luxury from the minute we stepped through the revolving door into the beautiful lobby. Porters took our luggage and showed us to the front desk where the clerk went over and above assisting us, answering our many questions. Our room was large and luxurious and the large beautiful bathroom offered a separate shower and oversized bathtub, with all the amenities you could want. The concierge desk was extremely helpful and all assistance was done with a smile. We were located across from the Arno near a wide variety of restaurants and within easy walking distance of Ponte Vecchio, the Duomo, and the Ufizzi Gallery. We hope to return to beautiful Florence and would be happy to stay at this hotel again.

what a horrible experience. this is supposed to be a five star hotel? paid for a superior upgraded room and received a different room. the hotel justified it by stating that the room faced the river which is what i booked. no, i booked an upgraded room with a river view. more importantly, we were placed on the first floor right above the restaurant and the lobby and could hear everything happening below us well into the night. we could even hear the chairs dragging across the floors, the lobby music that played past midnight, and the constant conversation occurring below us and in the neighboring rooms. my wife and i never request service to our room as we prefer to not have people in our room. in turn, we ask for the normal replacement of water and towels every other day or so. we had to request this over and over again before we eventually just went downstairs and retrieved it ourselves. when we tried to speak to the hotel about the issues, they advised they didn't have a solution other than moving us to a new room the day before we checked out or providing us free buffet breakfast for our stay. this was priced at $55/person for a cold mediocre continental breakfast. we were staying there for 6 days and our stay cost over $6000. what a disappointment. 5 star hotel? more like 3 star. we stayed at the Marriot in Rome right before this that is considered a 4 star and it was SIGNIFICANTLY better in all avenues. if you're looking for a 5 star experience, stay away from this property.

Such a wonderful hotel. Beautiful location on a plaza and on the Arno. Easy walk to most locations. Staff so friendly and really went out of the way to make us feel welcome. Room is beautiful and they go the extra mile, leaving chocolates and even a bottle of wine and snacks. Breakfast buffet is wonderful. You can’t go wrong if you are looking for a luxury hotel in Florence.

We loved Florence so much! We loved our time visiting the Westin. My family and i were so eager to arrive to see Salvatore at the Westin. This is a huge part of why we decided to visit the Westin, because we made connections with Salvatore at the St Regis, on a prior vacation. We absolutely adore him, and he treats our family so nicely and helps us with dinner recommendations and is so helpful and kind throughout our whole stay! Everytime we come back, we look forward to seeing him, and we would never come to Florence without seeing Salvatore!