Conrad Fort Lauderdale Beach

The staff here is incredibly rude and they have absolutely no sense of customer service. I booked a 3 bedroom suite through Amex travel which offers a 12pm early check in, if available. I called multiple times on the day of arrival to ask for the early check in because I arrived very ill with an upper respiratory infection. They told me that they were trying their best but refused to give me more information or offer any assistance or other options. I finally arrived at 3pm and the room wasn’t ready. I asked the manager for help and she gave us a small room for the 5 of us to use in the meantime. Despite a guaranteed 4pm room check in, at 5pm we still had not heard from the front desk and my husband went back to the front desk for an update. They were rude and indifferent and said it wasn’t ready. Two minutes later they called to say the room was ready. Rudely and without even an apology, the annoyed front desk clerk handed us the keys. Paying over $2k/night we expected a higher level of service and treatment. Stay away. This would never happen at the Four Seasons or similar hotels. This is not the same level hotel.

The Conrad Fort Lauderdale beach exceeded my expectations. Check in was smooth and efficient. The room and the housekeeping team is what sold it for me . Room was great and even had a cooktop it was like my own little condo. The room even a had doorbell. Housekeeping at the Conrad was top tier for me the minute I entered the room after my first night stay, I walked back in and said yes this room smells clean. Chefs Kiss 💋 I will be back . The property is well managed and clean. I was very impressed. The onsite Restaurant Takato was so good we ate their multiple nights. I most definitely will be back . The Conrad owes me, my sister and our friend nothing .

Fabri was great down at the beach! Set up our chairs and umbrella, then he made sure we always had water bottles throughout the day and brought us over more towels when I asked! Very professional and friendly! Fabri helped us have a perfect beach day at the Conrad! Randy at the pool bar helped me with my togo special order since I have allergies- very friendly and attentive ti my special needs! Overall favorite hotel ever!❤️🏖️👍

Booked through Hilton.com Been recognized immediately upon arrival a good member by the director of operations . Upgraded to beachfront view suite Check in fast and efficient View fabulous Beach one of the best swim in the whole world Close to Las Olas touristic area Highly recooked and will return

This is a three-star hotel. It is old. So old. It doesn't seem like it has been renovated in 30 years. The television is from the 1990's. It is not a smart TV. You cannot watch Netflix, YouTube, or Prime. What? Why are they charging so much per night for such an old hotel? I am so confused. The pool was freezing! Why isn't this a heated pool? The valet parking is $58 per night. I understand, it's right on the strip and it is crowded. Fine. But the rooms are so old. When we walked in, there was this awkward mirror and ledge that was placed right at the door, so it was a very small space to enter. Who designed this? I was not a fan. The bathroom was big, but old. Our room had a kitchenette and a balcony. We got free bottled waters every day, which was good because the Conrad Orlando gives water in those cartons and they taste like mold. The view was nice. The location is good, but the hotel is just way too old for what they charge. This is a three-star hotel easy. I have been to the Conrad in D.C. and L.A. and those hotels are on a different level compared to this one. I won't stay here again.