Sanibel Harbour Marriott Resort & Spa

The hotel & resort are beautiful & huge. Beds very comfortable but pillows not so good! Room had a view over the pool & harbour. taff very friendly & helpful in particular the staff on the golf carts & coaches ferrying us around the resort. Didn't use any of the bars or restaurants or facilities so can't comment on them.

Nothing like an up grade to the Presidential suite on the 11 floor for our sunset wedding on Friday evening. Roomy, spacious, clean, living room, dining room, kitchen and a massive bedroom with 1 and a half baths. Spent the whole week there at the pool, spa, ate at Charley's sports bar and breakfast at Tarpon room. Everyone was so accommodating from the Valet, Nelson, Mike, Jim, Tom, and to the front desk Diane, Nick, Jordan, Karl who was the manager for the evening, Chris, food and beverage manager and our servers who wait on us all the time, Evelyn, Calbert and Sharnett at the Tarpon room, Sumit, Jose and Igor at Charley's. Great service and customer service by all and most of all Anne Marie, who is the wedding planner who went far and beyond her scope of employment. She took care of the small and large details that we didn't have to think and worry about. She juggled our wedding to a Tee and took care of another large wedding for Saturday night. Hats off to you Anne Marie!!! Our wedding was at the Palms Beach, on the property, over looking the river and with the perfect sunset settling down for the day, and there were two dolphins jumping in the water next to the fence once we said "I Do". Some of our guests never seen dolphins so close and ran up to capture the moment. Our wedding reception which was in the Island Room was absolutely stunning and beautiful!!! The decor, up lights, colors were a perfect match made in heaven. Dance floor and Band stage was there. The Tom Jackson Band and his bandmates rocked our wedding night and got our guests dancing the night away!!! We stayed here before and we will be back!!!🌅🌅🌅💍💍💍❤️❤️❤️

Attended a wedding and so enjoyed the beauty of this resort! It began with the friendly, helpful valets esp Nelson & Chris! Each & every valet was so personal & helpful. The we were welcomed by the front desk! Our room had a beautiful view & the beds were so comfortable! The food at restaurants & wait staff were exceptional! Thank you , Chris, head of food & beverages , for all you do & making us feel welcomed! Your wait staff is amazing! Then there’s Ann Marie who worked tirelessly to ensure the wedding I attended flowed in a celebratory way! Just awesome!!! Our stay was so perfect, & we are looking forward to another return! Visit paradise!!!!

Zero stars. Im here now. DO NOT COME HERE. It’s like this entire place is a plague. No water yesterday and now a boil water alert for 72 hours. The coffee kiosk is not open. They wanted to charge me $6 for a cup of plain black coffee from the restaurant. How is that ok?? It’s not. Gnats and wasps are everywhere… balconies and outside spaces. Public spaces smell musty and damp and all public spaces are incredibly humid. I called prior to coming and was told everything was open and working and we will welcome you. HA. Got here and looked around realizing things were not right and again asked at the reception desk and was given the same stock answer about everything being open and working. Oh and did I mention how unfriendly the reception staff was. In fact, all employees encountered looked miserable and unhappy. Pool bar/restaurant…. Not open yesterday. In general, this hotel should not be charging full prices for a ‘resort’ that is not even close to being what I paid for. Nobody has offered anything in the way of apology or asked “what can we do to make this better”. NOPE. Clearly they dont care. I realize that certain things are out of the hotel’s control, such as the water, BUT the fact that nothing was done or offered to help make this situation better is completely unacceptable. It’s obvious that nobody cares around here. My husband and I are here for 4 nights attending a medical conference so we cant leave, otherwise I would most definitely not still be here. As an aside, we are in a 1 br suite. One of the balconies was uninhabitable yesterday due to wasps and the other balcony was full of gnats. And they were both dirty. There is a couch in the living room area that looks to be right out of 1970. The living room itself is barebones. Just the couch and a coffee table thats way oversized for the space. There’s a tv, console and fridge. Not another thing in that room. Seriously, this is not what I expect from Marriott. Run dont walk away from this place. We were lied to and now that we’re here, we see that.

I was here for a wedding and stayed two nights. I only stayed the second night because of the wedding I was attending. First of all, the hotel tried to play me that we were "upgraded" to the Captiva tower. The Captiva Tower does not have a pool, a lobby, any working ice machines, gross rooms where none of the tv's work in the entire tower (mine and my friends' rooms did not), no beach access, your view is of a construction site, and you have to take a shuttle to the main tower. The shuttle was awful and not on a schedule so every time we had to go to the main tower we had to go downstairs and call for the shuttle. When the shuttle arrived, it was either a golf cart or a van. The van was absolutely foul smelling. Next, the pool area was filled with gnats and bees. I was eaten so badly by the gnats my entire feet, legs and arms were covered. It looked like I chicken pox. Several of my friends were stung by the bees by the pool. Our uber driver made the comment to us that all the locals have heard of the horrors of the Captiva Tower. The cherry on top of everything was that the power went out on Saturday at 5 am and didn't return until Saturday evening. The hotel was not accommodating and still charged us full price for everything even though we ate the breakfast buffet in the dark with no AC. I was charged for parking when we did not even have a car since we flew.