Steigenberger Frankfurter Hof

The location could not be better; walking distance to all major places. The hotel is a classic , very good conference room and their cuisine was superb. Their rooms need an update though. What affected me most is the head concierge ; Holger Alexander Muller. He was the best I’ve ever encountered in a hotel ( I travelled to nearly 60 counties so far ) It was very obvious he liked his job. He gave lots of tips about the city and always cheerful, immaculately dressed as well. Just round the corner of the hotel there is Goethe’s house, do not miss it!

Hotel card system shut down/malfunctioned while checking in, until we checked out. We were required to be escorted to our rooms each time we needed access which was very inconvenient. There was a line of people waiting to be escorted and obviously insufficient staff to escort patrons in a timely manner. The room itself was very nice. View was decent. Breakfast was also decent

Old and smelly rooms - to expensive for what‘s on offer! I slept years ago here in lovely clean and airy room in a room with light interior. This time got a room with a double door (you can hear the neighbours breathing at night). Luckily I had ear plugs. Upon arrival was a bit shocked of the old fashioned romm in dark brown (furniture, cushions, carpet etc), which smelled old and mouldy. Slept with an open window all night. Bed was comfortable, bed linen nice and crisp. Checkout was strange, only thing I was asked was, if I want to use the provided credit card. No question about the stay, the room etc. Not very welcoming. Not to repeat, which is a shame, as it is perfectly located. But not worth the money for what you get.

We just returned from a 6 day stay @ this wonderful hotel! What a gorgeous hotel right in the best area to be when visiting Frankfurt! Old town is a 10 minute walk away, and is a bustling area that we loved! Our room was beautiful, nice large windows that open, living area with desk, mini bar, beautiful bathroom and soft bed and linens. my only issue with the room was we had a view of the roof and a wall.....management happily agreed to a room change, but my husband and I agreed the room was so nice, we'll just stay. Breakfast buffet was elegant and plentiful. The service was FABULOUS! The staff here goes out of their way to make sure you have everything you need. Frankfurt is very walkable and we were able to walk to markets to get water, fruit, etc. for the room. The hotel booked a day trip via a Mini bus for us to Rothenburg which is a MUST if you go to Frankfurt! The town is amazing and dates back to the 1200s!

This is a nice hotel with very nicely sized and decorated rooms. Bathrooms are a good size and shower is excellent. Bed is excellent and rooms are very quiet. The hotel is conveniently located. We arrived prior to check in so room was not ready, it took a while for this to occur post check in time. But it was sorted as soon as I communicated with the staff.