Hilton Fukuoka Sea Hawk

We had two nights split across three days in December 2023. It was absolutely freezing and snowing outside but lovely inside. We have stayed here before and yet again it was a great stay. Staff are very friendly and helpful. As Diamond members we were upgraded and had access to the executive lounge. There is not a lot to eat at night but it did the trick. Breakfast in the restaurant is amazing. There is a Family Mart in the hotel if you don't want to dine at the hotel. The views from the rooms are beautiful. The rooms are very big and the beds and pillows are great. We didn't make use of the onsen but would like to one day. They kept our luggage for a night as we went to stay with friends before coming back for the second night. This was really appreciated as we didn't want to lug our bags everywhere. We are heading back in a few weeks so can't wait!

I checked in yesterday, curious to know if the hotel has changed it's policy of checking in /out process? When it was my turn at the front desk, a ground staff told me the guest after me will be served first because he is checking out (??) Though the guest commented it should be my turn, the front desk staff however smilingly spoke in Japanese, gestured him to come forward instead. Do enlighten me here.

The Hilton Fukuoka Sea Hawk is a colossal hotel with over 1,000 rooms, yet it feels strikingly impersonal. While the views of the city and Hakata Bay are undeniably impressive, the location leaves something to be desired; it’s a good 15-20 minute bus ride to get into the bustling heart of Fukuoka. This distance, combined with the sheer size and anonymity of the property, detracts from any sense of luxury or warmth. One of the most disappointing aspects of our stay was the executive lounge experience. On the first night, it was chaotic, with people lining up for food right when cocktail hour began at 5:00 p.m. The crowd felt frantic, resembling a rush-hour cafeteria more than a relaxing lounge. With the canapés service limited to a narrow two-hour window, guests seemed to feel pressured to grab food and drinks quickly, creating a stressful and unsatisfactory experience. My concern was that the staff in the executive lounge weren’t controlling the flow of people, which contributed to the feeling of a free-for-all. Thankfully, the second night in the lounge was much more pleasant, with fewer guests and a relaxed atmosphere, suggesting that the experience here may largely depend on crowd levels. Still, more proactive management by the staff could make this space feel like the exclusive experience it’s meant to be. Overall, while the views and amenities may suit some, the Hilton Fukuoka lacks the personal touch and convenience one would expect from a luxury hotel. For future trips to Fukuoka, I’d recommend finding a spot closer to the action.

Rooms are clean great view of the ocean and mountains. Breakfast ok. This hotel may become jammed on events day. They had a group called the Chicken Bumps popular. The whole lobby was filled wit people checking in. And at breakfast filled. The lobby and breakfast area is something to see it packed. The elevators were working in tandem no waiting

As an in house guest of this Hilton Fukuoka Sea Hawk. I was shocked that Reina of Concierge responded with zero help when I asked to see their Chapel inside to take photos. I understand that the wedding planner is no longer in the office by this time however I gave her the option to set an appointment for me since I am in house until Monday but she answered negatively with dead end. Clearly she doesn’t want to help and just want to get rid of me so she can go home immediately. She asked help from her colleagues but they pretended to be busy in their computers. A gentlemen at around 9PM of Oct 11 in Concierge desk acted totally neglectful of what is happening. For a big hotel like this, I was expecting a well trained front liner…Good thing the location is a catch, perfect for a Tourist like us. This is a wake up call for your training manager!