Savoy Palace

The hotel is wonderful from the moment of arrival at check in the front desk were helpful and able to accommodate early check in. The hotel room and bathroom are both very nice and spacious. The view is beautiful. An easy walk to town which we did several times. Great places to eat and shop with in a short walk. I would recommend staying a the Savoy and a trip to Madeira is a must!

Thank you to the reception staff for their attentive and patient attitude. The hotel is wonderful, the room is large and the view from the balcony is incredible. I especially want to note the hotel’s cuisine, which is very tasty. Thank you to everyone for the excellent service.

Beautiful modern, stylish hotel, with a rooftop bar, and pool affording panoramic views across the harbour and the mountains behind. It is linked to its sister the Royal Savoy by a footbridge. It offers a number of eating venues, although there are several more affordable places to eat adjacent to the hotel that are equally stylish. Couldn’t fault anything about the hotel, the staff were all lovely, and definitely the best place to stay (in our opinion). Its position is perfect for access to all that Funchal has to offer. Be prepared for a €200 hold against your card when you check in - it is released after you check out. Also, anything you charge to your room has an auto 10% service charge added - they happily removed this at checkout as I had tipped some staff separately. Overall, it is what you expect from a premium hotel - excellent location, facilities, and staff.

Spent 5 nights in this hotel in May. The good: Spacious gym with all the equipment you need for workout. Nice, clean kids club (but much activities organised). Junior suite room with awesome balcony, size, view and interior (highly recommended). Great selection of food in morning.

We are a family of two adults and one child, and we stayed at Savoy Palace for two weeks, celebrating both Christmas and New Year there. First and foremost, we are very grateful for the hospitality and the wonderful time we had at the hotel. We would like to extend a special thank you to Susana Correia (SPA Manager), Nathalie Santos (reception - angel), and Emanuel V. (from the pool team) for their exceptional service. A big thank you as well to the housekeeping team who cleaned our room daily with great care. Positives: * Beautiful Hotel: The hotel is stunning with fantastic surroundings and plenty of activities to enjoy. * Great Location: Only a 10-minute walk to Funchal city center. * Excellent SPA: The SPA is amazing, though there is an entrance fee. We recommend purchasing the 3-day package to save money. * Room Cleaning: The housekeeping team did a fantastic job, cleaning multiple times a day and regularly changing towels. * Access to Royal Savoy: Guests can also use the facilities at the neighboring Royal Savoy, including swimming in the ocean, which we loved. Both hotels have gorgeous gardens, pools, and green areas. Areas for Improvement: 1. Reception Service: While we were lucky to be welcomed by Nathalie, who was kind and professional, the rest of the reception staff seemed indifferent and lacked friendliness. Smiling more would make a big difference. 2. Food Quality: The food was inconsistent. While there was a wide selection of fruits and vegetables, some items were not fresh. Eggs and other warm dishes were often overcooked. 3. Breakfast Service at Pau de Lume: The service here was disappointing. Staff were unwelcoming, inattentive, and at times outright rude, making us feel uncomfortable. 4. Communication Issues Before Arrival: * In the months leading up to our stay, we contacted the hotel several times about New Year’s Eve celebrations. We provided our booking reference and a full overview of our stay, including the number of guests and our length of stay. * The hotel tried to sell us gala dinner packages, even though the gala dinner was already included in our room rate. We only discovered this by chance through the same contact shortly before our departure. It is strange that this information wasn’t clear in your system when we first reached out. * Because of this confusion, we spent a lot of time exploring alternative options and ended up booking a gala dinner at another location (non-refundable, costing €560). At the time, Savoy’s packages were very expensive, and we could not make the payment. When we informed Reservations about this issue, the only response we received was a simple "sorry," and they referred us back to our tour operator. 5. Gala Dinner at Grand Ballroom (New Year’s Eve): This was not worth the price. The food was underwhelming, the show was disappointing, and there seemed to be chaos among the staff. In contrast, the Christmas gala dinner at Hibiscus was excellent. Overall Impression: Despite these shortcomings, our overall experience at Savoy Palace was very positive. The beautiful surroundings, great amenities, and the efforts of standout staff members like Nathalie, Susana, and Emanuel made our stay memorable. We will definitely return and look forward to seeing improvements in the areas mentioned.