Glenlo Abbey Hotel & Estate

We took a family trip to Ireland and used Glenlo as our base. We stayed at The Lodges and took full advantage of the grounds. Golfed, had High Tea, enjoyed Palmers, and had the greatest experience with Jason with Falconry. Great time had by all

Really enjoyed our stay here. The Pullman is a must when you are here. A big shout out to Tita who really looked after us and made the night so special along with Thomas. They are a pleasure to encounter. The food was spectacular and couldn’t fault any of the courses offered in the Pullman. Such a special experience.

Just recently hosted a work group (pan-European team) in Glenlo Abbey for 3 days. We booked a meeting room plus bedrooms and dining in Palmers for lunch and The Pullman restaurant (outstanding) for dinner. Everything about the experience was 5-star. The staff were so helpful and friendly, from the concierge, to the barman to the receptionist, everyone was so welcoming. The hotel itself is immaculate and tasteful (congrats to the designer and the easter decorations procurer) and the setting is magical. I will 100% bring another team back here again soon. Proud to bring them to such a beautiful place in Ireland and for them to experience a proper cead mile failte. Well done Glenlo!

I just feel, having considered my thoughts for a week, that I need to highlight how disappointed we were with our stay in Glenlo. A few things to mention are related to the Pullman Restaurant in general. Firstly, we felt that the wine pairing was pushed very, very hard - it was a hard sell approach, which was overbearing and unnecessary. I took the wine pairing, and my wife chose individual glasses. However, the quantity of wine included was very disappointing - I would call it quarter glasses. So little wine was poured, I had ran out of red wine before the venison course arrived, and no offer to top up was made. To add insult to injury, on the artichoke broth course, the server, who I presume was the manager, managed to pour the broth on my shirt sleeve, pants and suede shoes which remain stained. When I looked surprised at what had happened the comment made was - don’t worry, it will dry in. So, considering this was to celebrate a special birthday, I have to say, we were both solidly disappointed. The final straw was that I was charged for the Pullman meal twice - as well as having it included in the package, with two staff members at reception telling me I was wrong, when I mentioned it at check out. I accepted their insistence and left. When I got to the car, I checked it again, saw that I was right, and went back to reception again to get a refund. When I returned, the receptionist said that I was right and she had credited the overcharge. I see this was mentioned in another review also, so seems to not be an isolated occurrence. So, overall, Id have to say the stay was disappointing. Really, better care should be taken of your guests and some concept of fairness should be included in an 80 euro wine tasting package, when considering pours. Additionally, more consideration should be given when spillages happen on clothes. Not a cloth, nor an offer to give me something wipe my short, pants and shoes was made. I can’t believe this is what the hotel considers an acceptable level of service. Overall disappointing, and Id have to say, not an experience Id wish to repeat. The hotel and room itself was nice to be fair, and Palmers bar and restaurant had nice food and good service. I would say the Pullman and Reception could improve a lot though.

From the moment we arrived at Glenlo we were looked after by the very friendly yet professional and efficient staff. The rooms were fabulous and the beds extremely comfortable . Breakfast was a real treat with everything you could wish for including even honey from the hotel’s own bees. Dinner was absolutely delicious in the beautiful dining room as the Pullman was closed for renovations. We thoroughly enjoyed our stay and we will be back. Anna and Michael