Mandarin Oriental, Geneva

Room was nice, but bidet or urinal (?) plumbing device in main bathroom did not work. Why is it there? What purpose? Drinks at bar were obscenely priced: $66 for a double shot of local gin? Housekeeping didn't show up during day 2. Why do I need a 200 character review?

We were greeted by bellboys and accompanied to check in area. Even though they took my passports and did registration they wrote my name wrongly not on one but on 2 occasions. We had 2 nights in this place. Check in was nice FD agent are trying to do their warm welcome and register us in efficient and seamless way. They even offered us a welcome drink at the bar while waiting for the room to be ready. Entrance to hotel is nothing special but flowers arrangement make it look better. We came to our room and couldnt believe the entrance doors looked that horrible with some cracked parts and color being all worn out and with some marks on them. Room looked maximum like some motel with very basic amenities. Truly missing a Ritz , FS touch as it was my birthday but I guess they dont make any intentions on doing enhanced guest experience. Bathroom is so old and smelly, towels all worn out , hair from previous guests or Hsk hanging on bathrobe… Check in was done, FD handled us the keys and when we entered the room we find blanket all around, extra bed not prepped and amenities left already on the table. Room director did apologize and offered his best solution to make us feel better. We surely wont return to this place as its not something we d like to experience again. Breakfast is totally one of the worst ones we experienced in any 5* properties. No sense to make burnt pancakes, french toast or one day being able to make crepes and next time no… Mandarin might think again if to keep its name on this property.

Property was missing service touches. Check-in was extremely rushed and staff seemed lost. No upgrades for Fan Club even though there were plenty of rooms available for booking. The door for the connecting rooms was closed and there was no offer to open it, so we had to ask and it took a while. The room booked as twin was arranged as a king bed. We asked for a tooth brush (which by the way is not stocked in the room, as in other MO properties) and caffeine free tea and it was delivered in a plastic trash bag, which is not wrong per say but not akin to a luxury property. Breakfast service was abysmal with multiple wrong orders, forgotten items and a subpar buffet compared with a stay there two years ago. The post renovation restaurant looks and feels like a McDonalds, specially the style and the way the furniture is arranged.

Everything was on the high level as usual. Convenient location, delicious breakfast and friendly staff. I can recommend this to everyone who can allow yourself the price. A very good restaurant Sashi makes your dinner delicious and in the nice atmosphere.

I recently stayed at Mandarin Oriental Geneva, and I wanted to take a moment to highlight the exceptional service I experienced. The food was fantastic, and each meal was a real treat. I also want to give special mention to Loubna and Brian from the banqueting team. They were incredibly attentive, always going above and beyond to make sure everything was perfect. Their professionalism and warm approach made a real impact on my stay. Charith at the front office was equally impressive. He made all requests and processes effortless and was always friendly and efficient. It was clear that he genuinely cares about guests’ experience. Finally, the housekeeping team did a wonderful job every day. The room was always spotless, and I really appreciated the thoughtful touches they added. I highly recommend Mandarin Oriental Geneva for anyone looking for excellent service and a memorable stay.