Four Seasons Hotel des Bergues Geneva

We stayed just one night here, before an early flight back to the US, and it truly was the best location for a quick trip! Right at the pedestrian bridge we could walk into the old city, go shopping and have easy access to tons of restaurants. The rooms were large and lovely, and we visited the pool and spa which were beautiful. We had lunch at the bar and drinks late at night, but I would suggest reservations for dinner as it was very busy then. Overall a great stay in a lovely hotel!

Four Seasons Group went through a rocky patch when they expanded too swiftly and the high-quality team was diluted across too many new properties. The Group has learned and has been investing heavily in rebuilding their signature service and quality reputation. This property has always been the premier property in Geneva and the accolades are well deserved. Ambience Similar to The George V, the property exudes opulence in a refined way. It boasts two high-quality restaurants and a premium location, as well as patio dining and lounge seating. The room, whilst traditional, is quiet with good double-glazing and all the desired technological features. Soundproofing was very robust and, although one pillar of the property is on the road, it is a quiet property overall. If you have a choice and you wish to avoid the main road, select a lake view or otherwise a courtyard view. High floors naturally are preferable. The team have always been very polished and capable. Service Attention to detail of the team was reflected in every way. Team members swiftly recognising the guests, little areas of special attention in the room, and swift handling of requests and questions. Breakfast is either in the lounge or in the Il Lago restaurant, with a small buffet but an à la carte cooked menu. Service was excellent and flawless in every regard. The Spa, which we did not have a chance to visit, has excellent products and a good reputation and the gym, unusually, is on the upper floors with a superb view and a light and airy ambience. We will return.

Honestly, this was the worst experience of our lives. The hotel feels like it’s run by a club of amateurs. The service was an absolute disaster. We waited 40 minutes for our breakfast, only for them to bring the wrong order. No apology, no effort to fix it—just pure incompetence. Avoid this place if you value your time and sanity.

That’s ridiculous, they have thief’s team operating in the hotel, that knows where each of cameras are placed, Berluti bag was stolen with full of things in it, and it was stolen at reception in a seconds, when I put my bag there and turned for a second they just stole my bag with reception full of staff that’s very bad for “safest country” and one of “best hotels” don’t go there

Everything about this Four Seasons is exceptional. From the first day we walked in, The Manager. Mr. Moury, greeted us with his warm and happy smile. The staff is excellent and is always working to please which is a clear reflection of leadership. Nawfel and Marie in the main bar were delightful. The Asia-Peruvian Fusion restaurant, Izumi, is top shelf.