Hotel Metropole Geneva

This one gentlemen, our maitre d, server (Gabriel Vaugnoux) was above and beyond…, the quality of service was outstanding, immaculate, his manners were supreme as if he was greeting a king, Give this man some recognition, he’s a gift! Gil M

The hotel is right at the center and next to the lake. Some rooms are refurbished. Overall, the hotel is rather old fashioned and price per night does not justify the service or location. Roof top bar has a good view but limited menu card. Rooms with lakeside view are noisy. Personnel is friendly and speaks English as well.

Cosy place - amazing location- service fast and quick- staff is helpful and friendly , it was river view and was amazing . I think after renovation it will be amazing. The room was a bit small but yet the special feeling with historical building overcomes that

Upon checking in we were told they had this planned power outage 12-5am, which already sounded like a problem. At midnight everything turned off including air so it because it got stuffy and hot , I opened window and listened to traffic and people noise for about an hour, finally started to nod off at 245, at 330am all of the lights came blazing on (even though I had turned them off before the power cut) so woke me up and then 4am they went back off/ air circulating problem repeated, then 5am everything blazed back on again. So woke up again so I slept from 530-725 when my alarm went off. Absolutely unacceptable. When I complained I was offered a 50% off voucher. Absolutely disgraceful and arrogant behaviour from the hotel. Has made a day of meetings very difficult. Will not be staying here again.

my experience in the hotel was very good. The hotel ambience was classic but the room was modern, big and comfy (I stayed in the 'lifestyle room'. The service was good and the staff was friendly. When I made my booking I requested a big bed (not 2 single beds) and they told me that they would give me the big mattress but the foundation of the bed would be 2 beds and asked if I would be ok with it which I said I would be ok as long as I get the big mattress. Upon arrival my room was not ready as it was way before check-in time. The staff was so helpful that they apologized to me and said they would prepare the room urgently and asked if I could spare them 30 minutes which was a very good gesture as that was still in the morning and I didn't aspect to be able to check-in. Everyday the staff would smile and said hello every time I walked pass them which was very nice. The were very friendly, polite, and accommodating. The rooftop bar was very nice and I went up there often Now the touch up that I think would make it better is breakfast. Their breakfast was not 5-star breakfast so this is the area where they should work on. Anther area to work on is to apply the keycard system to the elevator which would make the hotel more secured. If they can fix this it would be a perfect hotel.