Hotel President Wilson

We are a Marriott-staying family. We arrived to a pleasant employee at check in and were checked in and escorted to our rooms immediately. The hotel is nice, clean and in a good area. What we didn't like... the hotel seemed to "nickle and dime" for everything! In all my years of staying in hotels, I've never seen the hotel charge for coffee in the room. We also had the unpleasant surprise that Switzerland needs its own electrical adapter (which we didn't have), but we could pay $13 to use the one in the hotel room. For a $650+ per night room, throw in the adapter and coffee. We booked two rooms (4 people) and were given two complimentary breakfasts (due to Marriott status). I will never understand that. Why not throw in the other two for your loyal customers? The bathroom was nice with all needed amenities. The exit from the bathtub is treacherous though. This was a nice place to stay but left an ick feeling for charging for everything. Bring walking shoes, the city is very walkable!

Traveling as a family, so we needed two rooms. I booked them well in advance, however when we arrived at the hotel at 4 in the afternoon, neither room was ready and we were told our rooms would be on separate floors. We were offered free drinks at the bar... Finally, at 5:30, one of the rooms was ready and I left my contact information for notification when the other room would be available. No call or anything. When we came back after dinner at 7:30p, I checked at the front desk and got the other key - no explanation for no call or update. No big deal, just very surprising. The whole aura of the hotel seemed a little uppity, and I get that it has a couple of really nice restaurants in there, but it didn't feel very hospitable for a Marriott property. While the hotel and the rooms are luxury nice, if in the area, I would probably choose another option. There are other Marriott's in better parts of Geneva, too. Having spent 50+ nights in Marriott hotels in business travel this past year, this one was probably the low point, unfortunately.

Stayed at here at Easter while visiting friends at CERN. Huge room, really comfy bed, well stocked mini bar. Concierge was excellent. Spent a bit more on this hotel than I normally do when in Geneva but it was well worth it. Never had time to visit the spa and ate out with friends every day so other than the excellent breakfast I never got to visit the restaurants either. Location is excellent, I think my room was used as Tremayne's office in The Champions. (See Youtube). Really good for transport links, seems about 1 minute from everything. If I'm in Geneva again I'll probably stay again.

This is a run-down, cheaply operated hotel. The rooms are small, bathrooms are tiny (and good luck not breaking your neck getting out of the tub shower), walls are thin (you can hear your neighbor's TV loud and clear), carpeting is 50 years old and stinky, furniture upholstery just as old and stained, bedding lumpy and thin, towels used to be white. Bonvoy thinks that by claiming this hotel as "luxury collection" it will fool people into thinking that it is; 5-star is a stretch. And, by the way, Bonvoy Titanium upgrades at this hotel are miserly compared to other properties. I would not recommend.

The service at this hotel makes it a 5 star in my opinion. The valet / bellman are attentive and friendly . The reception staff is absolutely lovely and kind - very welcoming . The waitstaff in the restaurants are quick and professional while catering to business travelers but also vacation travelers. The rooms are standard Marriott rooms. But after our disappointing last hotel stay in St . Gervais - a huge American style room was a lovely welcome . Every meal that we had was fresh & clean . I highly recommend the quinoa salad with the warm gazpacho. The location is right on the lake and you can’t beat the views from the pool . Next time I come , I’ll try swimming in the open water swim park !