Sunborn Gibraltar

Sorry to say my experience of the Suborn was not great, I have been fortunate enough to stay in a few 5* hotels through my work and unfortunately the Suborn doesn’t come close, even though they charge the higher rate. After a recent stay for a special birthday occasion I felt vey underwhelmed, despite letting them know in advance nothing was made to make us feel special. I know it can be an ask in the current climate, but I don’t appreciate feeling lied too in their reply Email regarding room availability, also after some online research I was disappointed that: A) NO Champagne/drink was offered upon arrival (thou the couple in front did) B) The “All you can wish for” menu is longer available- and no one new anything about it C) The room was Very Tired and the TV functions did not work - such as Listing’s and sound delay D) Room service is only done by request via the telephone and poorly E) Turn down is very basic (no chocs left on pillows Ect.) F) Standard Mini Kettle & drink Sachets (no biscuits) G) The only member of staff who showed us some attention was the morning chef - who was amazing and friendly and made the perfect scrambled egg. H) Due to the large phone - there is No left side table space for things such as medication, specs Ect, Apart from a lower shelf. Please note to he bed is low lying and may not be suitable for the more frail, Also on our first day, the maid came in whilst I was washing up in the bathroom, and as there is no privacy door it was a surprise for both. On the plus - The breakfast range was good, money has been spent on the social areas and reception rooms (hence the awards) and it’s convenient for the Airport and border crossing, giving you that bit more extra time, which is always appreciated and is close to the town square. Unfortunately in my humble opinion the whole experience was poor for a 5*, and has put me off booking in March at the Sunborn London.

Had to move room because plug sockets stopped working. In the new room the lights kept switiching off and on randomly. During the night this was happening and the blinds would suddenly open of their own account (2am in the morning). Told reception and gave times and what was happening but nothing changed each night. Had 6 nights of little sleep

Invoicing and assistance not good, charged gor items I did not buy. Breakfast too late 07:30 if you are working. Taxis are impossible to get, If you stay on entrance side nightclub bleats out extremely loud music until 06:00am also great when working.

The room was very comfortable and the staff were excellent. The location is near everything It had great views, and we loved the fact that we could watch planes arrive from top deck. 5 star to Emilio, who helped me with the booking management.

The rooms and location are excellent. 5 star to Sharon member of staff who helped me so much as it was my first visit to Gibraltar. She is management quality . Nothing was too small a problem for her to help and it was literally such a relief . She drew me maps and helped work out itineraries for me .