Sofitel Gold Coast Broadbeach

Wow,What a FABULOUS Hotel experience i have just had, great service from the welcoming champagne ,checking in,spacious,easy car park,amazing room,bath and view,Brilliant location too,Extremely helpful staff,Great swimming pool area too

I am surprised this is a Sofitel property having stayed at the Sydney Darling Harbour, Bangkok Sukhumvit in Thailand and the Popodoli Venezia before it became an M Gallery in Italy. I'll start with the positives: Next to a mall with a Woolies supermarket and lots of surrounding restaurants. Right by Kurrawa Beach. That's it. Negatives: Reception is like an old sterile commercial office. Very cold and unwelcoming. Three and four star properties have nicer lounge areas. Staff neither friendly nor helpful. Common areas were always cold despite it being winter when we visited. Rooms: Broken room safe that had to be replaced, uncomfortable old beds with what I think were lumpy mattress toppers, a basin tap that would not turn off, a shower drain that took a while to drain, old aircon unit that was pointless because temperature is centrally controlled, a cordless phone that always said it was flat despite us never using it and it sitting in the charger. Room also wasn't cleaned one of the days we were there. For a five star hotel this is inexcusable. Buffet breakfast: Very small. During our six day stay there was only one type of butter for toast and a handful of margarine offered on one of the days we were there. When ordering custom eggs, the wait staff would tell us to order from the chef. The next day the chef would tell us to order from the waiting staff. Is it so hard to implement one basic ordering process for guests!? Level 3 Bistro: They have a crepes special for the month of July to celebrate Bastille day but the waitress didn't know about it and tried to shoo me away saying they finished lunch already. Granted I didn't have a booking and it was 3 pm, but there are signs at reception and on every table in the restaurant (!) that says crepes are served from 11am till 9pm. We also had dinner at the restaurant and I ordered the 200 gram steak for $62. There is no way that was 200 grams of steak! See photo: those are small campari vine tomatoes for contrast. That steak portion was 80-100 grams max. We won't be returning and we do not recommended. This place is so run down. For the price we paid you can find much better elsewhere in Surfers Paradise where all the fun and life is.

Our family stayed in this hotel for 2 nights. We got upgraded to a sea view room on the high floor for free as a Gold membership. We got welcome drinks and some desserts. Fortunately, we got early check in before 12 noon and late check out at 1pm. The hotel is very close to the light rail, so it's very convenient to go anywhere, especially now that it only costs 5 cents to go everywhere. The conclusion: The service was very good. The only thing I don’t recommend is the buffet breakfast, it was terrible😂🤣⋯⋯tastes like 3-star hotel! Even after using the 50% discount, I still feel it’s not worth to pay for it! And the dining table is old and the paint is peeling off! The parking lot is also very old. It will be inconvenient if there are elderly people or baby strollers entering and exiting. The parking fee is 25/day.

What amazing customer service!!! Not only did we get to check in a bit earlier, but we were given a glass of champagne while finalising check in. There was champagne on ice for many on check in. It was pan pacific masters weekend and they still coped extremely well. Not like another big chain we recently stayed with at Broadbeach where check in was one hour and a half late. Well done Sofitel!!!

A fab stay with grand breakfast . the rooms are very comfortable and our room had an ocean view. tonnes of restaurant within walking distance with freat vibes of broadbeach . the beach at walking distance extremely good with great walking and jogging zones.