The Ritz-Carlton, Grand Cayman

This was our 4th visit and we can’t wait to go back! It’s not just the great location, food & restaurants that make us return, for us it’s all about the staff who deliver such excellent and consistent customer service. Everyone you meet greets you, often by name, and asks if there is anything more that they can do to assist. There were lots of surprises and nice touches once again during our stay - they really do know how to surprise and delight their customers. In particular, we’d like to thank the entire Seven breakfast team (especially Rosalyn, Irene, Rushi, OD, Michelle, Chene, James, David, Mufas and Carl). Each morning they made us smile, we had so much fun with everyone and they provided first class service, we felt more like family & friends rather than guests. Likewise to the Saint June Bar team (in particular Irene, Christine, Armand & Timothy) with whom we enjoyed many a lunchtime drink, they were so warm & friendly. We were delighted to meet Anisley in Housekeeping once again. As before she made our stay extra special by looking after us so well. Service on the beach was attentive, helpful and friendly as were the bell boys, front desk & concierge staff. The danger of listing names is that we may miss someone and we would hate to offend anyone. So to all the ladies & gentlemen, thank you all so much for a fantastic stay, you really made our holiday and we look forward to returning.

Another great stay with our family at the Ritz Carlton, Grand Cayman. The beautiful setting, facilities and food are amazing, but it is really the employees that stand out and how they go out of their way to accommodate guests. From playing soccer with our boys at Starfish Cay (special thank you to Geoffrey), to taking them on an adventure at night (Ambassadors of the Environment), the amazing gesture from front of house (Tammy and team), Eva at the beach, P at Andiamo (great Italian food and gelato), and housekeeping all made the trip unforgettable. Can't wait for our next stay.

We went to the Ritz in July 2024 and had to leave early because of Beryl. We decided to go back for Spring Break and enjoy a less stressful trip. Both times were excellent experiences actually. We booked a Haven cabana for 3 days this time, and had Patricia for our server. She was excellent. Every bellman, every front desk person, every maid, every waiter was so friendly and helpful. Every time we came back from going out somewhere it was like we were welcomed home. The trouble with a place this expensive is that some people have very high expectations, which may even be unrealistic, and someone it bound to be disappointed. I, however, would say it's an amazing hotel with amazing employees that really do want to give all their patrons the full "Ritz experience". I fully expect other hotels I go to in the future to not measure up to this.

First, the good. The staff here is simply the best we have ever experienced. I want to give a special shout-out to Kizzie Ann, who worked so hard to make our visit perfect. Beyond her, everyone we met was pleasant, outgoing, and helpful. Even the housekeeping staff was personable and pleasantly outgoing. The food in the pool side restaurant was notably great and no bar failed to make perfect cocktails, no coaching needed. Next, the mediocre. As a result of some back and forth, we ended up with the presidential suite, moving from an oceanfront king room. Both rooms were adequately, but not sumptuously, furnished. I found this odd for the presidential suite. In addition, that 1800 square foot suite had no powder room! Now, the bad. The room that we originally booked was an “oceanfront” room. What we got was an “ocean view” room, being back some 200 yards from the ocean and being able to see it only if we stood in the right spot. This was a $1500 per night room! When I complained, we were offered an upgrade to the presidential suite, but for a $3000 per night additional. (I was told that this was a $10,000 room.) I really don’t feel that a solution where the hotel received $3000 per night for an otherwise unoccupied room was much of a concession, under the circumstances. We also had a problem with the commodes in both rooms. Apparently, these were not changed out in the renovation. They were not “comfort height” and lacked soft close lids. Beyond these notable shortcomings, both commodes stopped up within one day of our occupation of the rooms. In the big suite, they came and changed the commode for a modern one after we reported an issue. Finally, there was the issue of the water. I have never smelled water in a hotel that even approached the problem here. The water smelled like a burnt match, recently extinguished. This was true in both rooms, but not at the condo next door that our friends were staying in, so the municipal system wasn’t the issue. Ugh. We drank bottled water. In summary, this was an expensive, but disappointing experience. Given the extraordinary efforts of the staff, I couldn’t grade this down as much as I ordinarily would have. However, removing that favor, I would give this 3 stars, at best and maybe even two, given that the price and the fact that we started out with a misrepresentation concerning our accommodations.

If there could be a 10 (or more) ⭐️ rating, I would. From the moment you arrive on premises (whether staying in the hotel or as we did, the Deckhouse properties), the courtesy, attention, greeting and smiles you receive at every turn, is truly genuine. Beautifully detailed, family friendly and fun, and, the restaurants are superb.