The Ritz-Carlton, Guangzhou

The best hotel I have stayed at thus far. Absolutely gorgeous hotel. Stunning rooms. Customer service was spectacular. Cindy and Wayne provided utmost professional and top-notch customer service at the executive lounge. Both greeted me with a smile everyday and were incredibly kind. Their English skills were also superb. Thank you for a wonderful experience!

A great trip as a foreign tour guide and a fantastic experience with my friend in this outstanding Hotel - The Ritz-Carlton Guangzhou. We booked 2 night stays, during the stay in the hotel , Hotel room, felt like home, cozy and well cleaned! hotel facilities, all upon high standards. we also accessed to the club lounge, Clean, well-prepared every time we entered. breakfast period , we enjoyed a lovely full set breakfast with high quality of service. Lunch period, we had a traditional English high tea with delightful English tea. Dinner period, Hainan cuisine for the first night and Canton style cuisine provided, both were lovely! Cindy 譚 who served us really well, kind and friendly, knowing what we were looking for and really caring. Especially when she noticed we forgot to take spoon for the soup, she provided us once we return back to our seats. Mary 翟 and Wayne 韋, similarly served us in really well standard, without their caring service, I doubt we would enjoy a lot during the stay in The Ritz-Carlton Guangzhou. Sam 穆 and Mr.劉, gave us detailed information about GuangZhou attraction, and advice us where to reach, also during the suggestion they gave us. They were sociable and polite. Dennis, it is highly unexpected that its my second time staying nights in this hotel and he still recognise me and my surname. As a hotel guest, that was a great impression from the service you have given. Thank you ! Overall, I honestly have nothing bad to judge or criticise about. Only one thing I am dissatisfy about was the stay, wish I can stay for longer in this trip!!

The Ritz Carlton Guangzhou is the nicest hotel I have stayed at to date. The staff’s hospitality is unmatched. The rooms are stunningly beautiful. The executive lounge has high quality meals. Andy Li always greeted me with a smile at the executive lounge and she was extremely professional and kind. She was also very attentive and helped me with anything I needed. Thank you for a wonderful and unforgettable experience!

The club lounge of the Ritz-Carlton Hotel in Guangzhou is clean and tidy. The food and drinks I need can be given to me in time, and I can also see the beautiful Guangzhou Tower outside the window. At the same time, I would like to thank Wayne for his careful service.

I come here for the Canton Fair and this is my first time to China. Since I check in at Club and found absolutely outstanding service there! The staff were incredibly attentive and went above and beyond to ensure our comfort. Special thanks goes to Mr. Sam Mu, he is the best bro I ever meet. He introduce a lot about Guangzhou and how can I goes to the fair quicker in the early morning. He is warmth, professionalism, and promptness made my stay truly memorable. A big thumbs up to Mr. Sam Mu, you are outstanding!