Red Level at Gran Meliá Palacio de Isora

From arriving to departure we were continually impressed by the hotel. The level of service was excellent throughout our stay. Our room was ocean facing and it was spacious, comfortable and clean. The Red level pool and garden were both very clean and well maintained as was the rest of this huge hotel. It was probably the biggest hotel we have ever stayed in yet it felt personal and was very well designed into different areas that all felt much smaller and great to explore. The restaurants were varied but with plenty of choices to suit all tastes. The Red Level was superb with drinks and nibbles provided throughout the day and afternoon tea at 5pm it was well worth the extra expense. The hotel was exceptionally well run with fantastic staff who were friendly and professional, they went out of their way to make suite you were having the best time. A big shout out to Ray and Jose who were so lovely to us and really made us feel welcome and appreciated. This was a last minute booking to get some sunshine and we thought that a Melia hotel would fit the bill but to be honest we did not expect it to do amazing. Thank you for making our week so full of sunshine in every way, we will definitely return very soon.

I’ve stayed here maybe a dozen times over the last few years. I’ve seen some changes, some good and some not so. However, it remains one of my all time favourite hotels - and I’ve stayed in an awful lot of hotels! The location of the hotel is perfect for me. Quiet and away from busier parts of the island. However, the Red Level staff truly make the hotel stand out from the rest. The reception and concierge teams in the lounge are world class, and would grace any 5-star hotel, anywhere. Vero, Mario and Lucas, to name but three, are exceptional, but here’s not a weak link there, and apologies for those I’ve missed - all are beyond good. And now the ever ebullient Mohamed (apologies if I’ve spelled his name incorrectly) has a rival in Rai, who is also full of smiles and energy! They literally bounce around the place beaming, and bringing their own additional sunshine to proceedings! I really hate to whinge about anything here, but it’s a relatively minor, and not a deal breaker, but there has to be brand consistency across ‘Level’ based lounges within the Melia group. I understand there will always be minor local variations, but certain features are non-negotiable. So please, drop the ridiculous sweet-only snack offerings during the day. The significantly increased price for staying in the Red Level area over other areas of the hotel means you have easily factored in enough money to stay in line with every other Melia lounge I know, and every executive lounge I have encountered in other hotel chains. So please let’s get rid of this daft and ill-conceived idea of only putting out cakes and doughnuts, etc. Back to the positives…I’m back for another stay next month, and really looking forward to it, as always.

This is very special hotel with its stunning architecture, gardens and pools. However, what is even more exceptional are its welcoming and friendly staff who go above and beyond to make this a very special holiday indeed. We have stayed in other well known, luxury hotels in Tenerife and we have not experienced anything to compare. We stayed in the adults only area, our lovely room overlooked the adults only pool and the Atlantic ocean. The outstanding Red Level team is led by Dean (manager) and a special mention goes to Vero (front desk manager), Mario, Lucas and the team on reception. Jose (senior butler), the cleaning and maintenance teams, who keep the areas spotlessly clean and well managed. The Red Level breakfasts, lunches and evening meals are first class and our thanks in particular go to Lorenzo, Rafa, Flavia, Elisa, Janet and Erika to mention just a few of the wonderful team. With seven restaurants, there is plenty of choice of menu's and venues. We cannot recommend Red Level at Gran Melia Palicio de Isora highly enough and we are looking forward to further visits during 2025.

Similar to another recent review I have found that Red Level is far more overcrowded than it used to be and the once unnecessary need to 'bag' a spot by the pool before breakfast has now become de rigueur. It also appears, presumably in a cost cutting measure, that the pool is now, no longer heated and far less welcoming than it was. Elsewhere the staff are still very friendly and helpful, the rooms are luxurious and if this is your first visit you won't have anything to compare it too. I, sadly, like old red level and will be looking elsewhere this year

Red level offers "the essence of luxury with an Oasis of exclusivity". Have been using this hotel for over 11 years. The number of rooms and therefore the number of guests in Red level seems to continually increase since its inception. The facilities and staff numbers appear to be unchanged. This now means it is often more crowded than other areas of the hotel despite the premium being charged. Therefore often during peak times there is not enough space around the pool, or tables available in the Bistrot, where we saw guests standing in the rain whilst staff tried to re-lay tables for breakfast. Guest numbers meant requests were simply forgot, had we been asked at departure about our experience we could have explained, sadly this was not the case. Marketing currently promises more than they are offering. Other hotels in this bracket may be more attractive depending on what guests expectations are.