Fairmont Hotel Vier Jahreszeiten

The Fairmont Hotel Vier Jahreszeiten is a luxury hotel centrally located on the Neuer Jungfernstieg in Hamburg, Germany. This city hotel has approx. 156 guest rooms & suites, three restaurants (Haerlin 2 star Michelin, The Grill and an Asian-Fusion restaurant NikEei Nine), besides the Wohnhalle/Condi for coffee and tea, as well as spa facilities. Since 1989, I believe, the ownership of the hotel changed four times. The current owners (Dohle family offices) started renovating rooms and facilities in 2014. The hotel is managed by Fairmont Hotel & Resorts which is a sub brand of Raffles Hotels which is ultimately owned by Accor S.A. Accor is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. The Hotel Vierjahreszeiten Hamburg is not related to the hotel in Munich with the same name (Kempinski Group) nor related/owned by intern. Four Seasons Hotels/Resorts. The arrival by cab from airport was below expectations. I received days ahead of my stay an email from the hotel informing me that massive street construction in front of the hotel started. The info was appreciated but sadly it seemed no one informed the Hamburg taxi drivers who mostly struggled to approach the hotel. I was dropped off one block from the hotel and walked around barriers until reaching the main entrance where the nice doorman offered to help me with my suitcase conquering the massive staircase. My experience with FO operations were mixed. The rooms was available ahead of regular checking time which was appreciated. The friendly and assertive male staff member who checked me in was efficient, pragmatic and more important listened, while a bunch of his colleagues were starring at me during checkin-in, without smiling the whole time and whispering. Awkward and simply unnecessary. Smiling in hospitality goes a long way. It is a free, cost efficient tool. It can be enchanting, disarming. It sets the tone of the conversation and the stay. Overall I got the feeling that staff were professional but reserved. Somehow interactions mostly felt rehearsed and wooden. Yes the hotel has a long and splendid German past which is undisputed and peopled should be proud but it is nevertheless history and hospitality is in the now and forward moving. The checkin process took longer than necessary and I believe most of it could have been handled electronically prior checkin, avoiding filling out/correcting paperforms like address/ phone numbers/ birth days etc. . The room, a Junior Suite, overlooking the lake on the second floor was quiet, spacious in the living room and bedroom area. Comfortable bed & pillows with small blankets. Unfortunately the bathroom was tiny with a dwarf sized awkwardly shaped shower cabin and only had one sink but with a good water pressure. For the room category the intern. traveller could easily expect more space, especially when not traveling solo. Housekeeping is doing a terrific job in cleaning and polishing the rooms & bathrooms, hotel facilities Rarely do I experience such a clean, sparkling room, chapeau! That was truly remarkable. That the tablet in the room did not work, the desk clock stopped a while ago due to corroded batteries and the sink did not properly drain is forgiven and has been already fixed, I am certain about it. After exploring Hamburg and returning back to the hotel my next FO interaction was asking for my room key which I received instantly by just naming the room number. No name check or proof of ID by staff who were not present when I checked in. Also no smile... I most certainly think that there is significant room for improvement to enhance security going forward. Checkout the next morning around 5:00 am was most pleasant by the night portier. Coffee was offered, sadly no croissants or sth else available. No door man available helping with luggage. The happy maintenance staff member polishing the floors in the lobby was super friendly and delightful. No one acknowledged my birthday the day I checked out but it was probably lost in translation filling out the German paperforms the day before. The reserved taxi arrived 5:25 am as requested at checkin and so I left. Overall I did not dislike my stay, no one is perfect and all mentioned issues/ hiccups are easy to fix and quite honestly first world problems. Would I stay here again when in Hamburg? Most certainly, but I would prefer the Fontenay despite the better location of the Fairmont. I simply miss my ParkHyatt Hamburg.....

This hotel exudes luxury in a classical European way. From the doormen to the front desk to the bar staff the staff charm equates to top of the line service. Both the lobby and huge lounge ( tea or coffee or just relax) face lake Alster which is viewed through large windows while sitting in the most comfortable couches and chairs. You have a meeting reserve a space in the Lounge. Three restaurants to suit variable tastes of any guest. Large room with a sitting area and huge bathroom. Don’t want to dine in, the Fairmont is located near restaurants, + UBahn and local sites.

This is a Four Seasons, lovely, luxury hotel set on the lake. The staff are friendly and helpful and the rooms so well-appointed. Our room was a good size and the bed extremely comfortable. There is plenty of choice for breakfast. The Asian restaurant downstairs is first class.

Fairmont Hotel Vier Jahreszeiten is superior for their service, food and accommodations! Their attention to detail from a customers point of view was exceptional and the hotel itself is a work of art in every aspect. This is definitely more than a five star hotel. A thousand stars is more like it!

Genuinely the best hotel in Hamburg. The Fairmont Vier Jahreszeiten is locally referred to as the Four Seasons, as that is what Vier Jahreszeiten translates into. It is managed by Fairmont and has no link to the Four Seasons brand. The hotel is set on the Alster with stunning views and is an excellent hub in this wonderful city. Easy to walk most places and easy access to the U-Bahn. The building is grand, showing its history proudly. Staff at reception are welcoming and friendly. Check-in took a matter of minutes as the staff were most efficient. The rooms are stunning, some containing walk in wardrobes. Rooms contained a complimentary fruit basket and a nespresso machine. Bathrooms were large and contained both a bath and walk in shower. I had breakfast, lunch and dinner at the hotel and cannot fault any of it. Excellent quality. I have travelled to Hamburg on several occasions and this is easily the best Hamburg hotel I have stayed in.