Four Seasons Hotel Hampshire, England

Loved our stay here, despite a few minor inconveniences we actually enjoyed it a lot and would stay again. Staff are personable, friendly and make you feel more than just a guest. Everything is exceptionally clean and well-run. Nothing is too much trouble for them to do and they will do anything to make sure you are enjoying your stay. The food, whilst expensive, is pretty good. I would recommend the buffet breakfast rather than a la carte if you like full English style breakfasts as we found it was warmer when we got it ourselves strangely enough. On one occasion part of a breakfast order was forgotten and therefore significantly later than the rest, staff knew this and apologised and rectified it as quickly as they could but the breakfast wasn’t hot to begin with so it was a bit of a disappointment considering it was £40 for the privilege. The buffet was replenished as soon as anything was taken from it and it was of excellent quality. The orange juice is freshly squeezed which is such a rarity in establishments these days. Rooms were beautiful and super clean, storage plentiful and I loved the added touches for our two young children (madeleines and juice on arrival, children’s robes and slippers). The sofa bed was just perfect for them, low to the ground and no mechanical arms at the sides to hurt themselves on. My husband and I personally found the duvet very heavy and I had to call down for firmer pillows but it wasn’t an issue, the bed itself was super comfortable. The shower was powerful although the head couldn’t be adjusted and our only issue was that our sink plug was faulty and permanently in the closed position so drainage was slow. We didn’t highlight this to them during our stay to be fair as we didn’t want maintenance staff in our room, but I would have thought a cleaner would have noticed and mentioned it to management at least? I used the spa for a massage and facial, the massage was excellent but the facial was sublime and well worth the money (I had a therapist called Muna and would only have her again if she was there, she was excellent). I didn’t get to use the adult pool unfortunately but the children’s pool/splash pad was excellent and my two daughters absolutely loved it. The hotel has valet parking and we never had an issue with it, it’s really well run, I personally do not like valet parking and so think I’d prefer to have the option to not use it if possible?

Had an incredible time at the Four Seasons in Hampshire! The service was outstanding—a huge thanks to Kes for looking after us so well and to Chef Mokhtar for going above and beyond to make my birthday truly special. Thank you FS for making my 40th Birthday so memorable!

The property, about 45 minutes’ drive from Heathrow, is well established as a premium country resort hotel. Whilst it is classic Four Seasons children friendly, it has, in recent years, endeavoured to ensure that couples can also appreciate the property by having an adult friendly mindset as well. Rooms The rooms have been refurbished over the years with a countryside friendly, pastel, rich colour tones, blended with the original lighter Four Seasons colours. The marble bathrooms remain in their original format, but well maintained with standalone showers. USB Technology exists to cover most mainstream needs with a robust wi-fi. All rooms have Nespresso coffee machines, and the more modern US versions in the suites. Rooms throughout the property in the main and side wings, most having good views of the countryside or inner courtyard. The management try hard to ensure that the families are located in one particular segment of the property so that other rooms are quieter for couples. Facilities As a resort property, there are extensive facilities, which are highlighted on the website. A positive improvement is the creation, a few years ago, of a separate children’s pool area, which allows for the main pool being accessible for adults. The Spa is quite extensive, but now in need of a little renovation and upgrading. That being said, the treatments are superb and the team experienced. Restaurants There is an array of restaurants catering for different tastes and, at busy times, for the family. The main restaurant quality of food has improved materially and is of a very high standard for a resort hotel. Breakfast is a buffet with an extensive array of choices, but it is worth arriving early if you wish to have a relaxed experience. At peak times, they also use the smaller Spa restaurant (Santé) for breakfast to allow a calmer experience. Service Our stay coincided with a slightly quiet period, albeit that the team explained that the property is usually quite full at weekends with families; and one tip, if you are able to visit during the week, there is a higher chance that the property will be quieter and slightly less frenetic at peak times. The service itself was superb, every team member having the Four Seasons touch and attention to detail. No request was too small and it was absolutely clear that the Four Seasons training and professionalism was lived and breathed throughout the hotel. We have already booked our return visit. This is a property for those people who live in and around the area, where you could travel throughout the year and enjoy the countryside, but also the hotel’s facilities. The activities available to guests are extensive before you even consider getting in to a car and travelling to many of the local attractions. Well done the Four Seasons, Hampshire – we look forward to returning.

This is a great hotel with very good service. Have used this hotel for drinks and dinner. Then entertained clients for business lunches. The food is of a very high standard and have always enjoyed the food. The safe are friendly and know how to manage your table. The reception rooms are grand and well maintained. We have not tried the spa but it looks well provided for. There is good parking and is a short drive from the M3.

We were excited to stay at this family friendly hotel and spend some time in the English countryside. Upon arrival, we found the whole reception area odd - it was tucked away in a back room, and although everyone was professional and helpful, we felt the service was a bit manufactured. We soon realised why. The hotel was simply enormous, with long interconnecting hallways that we got lost on. Some areas felt like a hospital (that weird, T-shaped glass hallway cutting through the middle of the courtyard…?). The restaurant was enormous and felt impersonal. The food was expensive and not good. We were most excited about all the activities they advertised for families. The games room was excellent. Although the gym and pool were great, it was set up as a commercial entity with local members, so it was very busy all the time. The good thing was that there were many classes on offer (free to hotel guests), but the flip side was it felt like a public gym and pool ….a bit like we were in the way. Saying that, we did enjoy meeting the local members and they turned out to be a lot more helpful with recommendations than the concierge. The thing that really let the experience down was the cost of all the other activities. I had signed up for archery, clay pigeon shooting, carriage rides etc, but didn’t realise they cost around £150 per person each activity….it was just too expensive. We got quite bored and restless in the end and wished we’d stayed a shorter period of time. The rooms felt 4 star to us. We had a suite with interconnecting rooms. It was dark so we needed the lights on all day and felt a bit depressing somehow. Overall, it felt to us like a 4 star event venue - tailored to large weddings or the like. It certainly wasn’t up to the standard of other Four Seasons and my guess is that it will either require a major upgrade or be sold to a 4 star chain.