Hana-Maui Resort

So amazing and relaxing. Staff was wonderful! They helped us know if it was safe to have our luggage in the car when we left to hike at some waterfalls. Also suggested some good food. They had chairs down by the beach so we could listen to the waves at night.

I have to say, I was extremely let down by the condition of the room. It was absolutely filthy—there were bugs, rust, mold, and the safe wasn’t even bolted down. This is not what anyone would expect from a $1,000-a-night hotel room. I get that hotels age, but that’s no excuse for the level of neglect and dirt I encountered. Cleanliness isn’t about age—it’s about basic standards, which were clearly not met here. I have numerous photos and videos that show just how bad it really was. Honestly, you should be ashamed of the state of that place. At best, I’d say the room was worth maybe $300 a night, and even that feels generous. I imagine most guests are misled by the beautiful view, which I admit was lovely—but again, what does that have to do with the room being dirty and neglected? And then there's the way my complaint was handled. First, I received what I can only describe as a passive-aggressive, dismissive response from the manager—something that felt like a clear "screw you" message. All in all, this experience was deeply disappointing, and far from what I expected given the price and reputation of the property.

We got a warm welcome, were escorted to our rooms and the pool. The hotel garden is a wonderful green paradise with lots of plants. Hotel rooms are quite big, with a terrasse to sit outside, with shower and bathtub and a small kitchen corner. Just perfect. Could be a little cleaner, but was completely ok. We enjoyed the stay here much more than in the beach hotels on Maui. If we had known, we would have stayed longer in this tranquil paradise...

Very nice hotel. The staff was lovely. Everything is very clean, the view is divine, and the pool is beautiful. If you stay, grab a water view room. My only complaint is the overall facility could use some upgrades. They have a real gem on their hands and some investment would help them keep it!

This is a special place and the Hyatt plays perfectly to the geography, history and integrity of Hana. Stunning setting. Bungalows take advantage of the hillside setting. Pool is a dream, super warm and great views and a quality menu served poolside. The views and architecture of the property speak for itself. Its a special corner of the world and this property allows that to shine through.